Senior Casualty Claims Adjuster

DGA Careers; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading claims management firm in Calgary seeks a Senior Casualty Claims Adjuster. The role involves investigating Commercial General Liability (CGL) claims, managing client relationships, and maintaining customer service excellence. Candidates should have 4–5 years of claims adjusting experience, including 1 year in CGL, and strong analytical skills. This position offers a hybrid work model and comprehensive benefits including health programs and retirement savings plans.

Benefits

Comprehensive health and wellness benefits

Retirement and savings programs

Generous vacation and flexible work arrangements

Career development support

Opportunities for volunteer work

Qualifications

• 4–5 years of claims adjusting experience, ideally in casualty lines, with at least 1 year of CGL.
• Strong relationship management skills and a collaborative approach.

Responsibilities

• Investigating CGL claims thoroughly and promptly.
• Managing relationships with clients, brokers, and third parties.
• Maintaining high standards of customer service while balancing claim outcomes.

Skills

Customer service skills

Investigative skills

Analytical skills

Time-management abilities

Education

Post-secondary education (3-4 year program)

CIP

FCIP

Job description

About the Role

Seeking a Senior Casualty Claims Adjuster. With a focus on Commercial General Liability (CGL) claims, you’ll investigate incidents, assess coverage and liability, and work with third parties to move claims forward efficiently and fairly.

This role requires strong customer service skills, attention to detail, and sound judgment. You’ll also have the opportunity to collaborate with a supportive team and learn from experienced colleagues to further strengthen your investigative and client service expertise.

What You’ll Be Doing

• Investigating CGL claims thoroughly and promptly.
• Assessing coverage, liability, and damages in line with company standards.
• Managing relationships with clients, brokers, and third parties throughout the claims process.
• Maintaining high standards of customer service while balancing claim outcomes and timelines.
• Collaborating with and learning from experienced adjusters, with opportunities to provide peer support and mentorship as you grow.

What We’re Looking For

• 4–5 years of claims adjusting experience, ideally in casualty lines. 1 year of CGL is a must.
• Post-secondary education (3–4 year program) or equivalent work experience.
• Strong customer service and relationship management skills.
• Excellent investigative, analytical, and time-management abilities.
• A collaborative, team-oriented approach with an open mind and willingness to learn.

What’s in It for You

• Hybrid work model with flexibility to balance office and remote work.
• Comprehensive health and wellness benefits, including employee assistance and wellness programs.
• Retirement and savings programs (pension, RRSP matching, employee share purchase plan).
• Generous vacation, personal time, and flexible work arrangements.
• Career development support through education reimbursement, mentorship, and internal mobility.
• Opportunities to give back through volunteer days and donation-matching programs.

Education Required

• CIP
• CIP Partial Completion
• FCIP
• FCIP - Partial Completion