Senior Business Systems Analyst – API & Integration

Definity; Waterloo; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative insurance company is seeking a Senior Business Systems Analyst to bridge business objectives with technology solutions. This pivotal role focuses on defining and delivering API and integration requirements while supporting broader business initiatives. You'll collaborate with cross-functional teams to ensure seamless integration and compliance with security standards. If you're passionate about driving change and enhancing technology solutions in the insurance sector, this is your chance to make a significant impact in a flexible and inclusive work environment.

Benefits

Hybrid work schedule

Company share ownership program

Pension and savings programs

Paid volunteer days

Tuition assistance

Wellness programs

Discounts on products and services

Qualifications

• 7+ years of experience in business systems analysis, especially in API integration.
• Proven experience in defining RESTful APIs and documenting using OpenAPI.

Responsibilities

• Collaborate with teams to document API and integration requirements.
• Lead end-to-end business analysis for integration-focused projects.

Skills

Business Systems Analysis

API Development

Stakeholder Engagement

Agile/Scrum

Education

Bachelor's Degree

Certification in Business Analysis

Tools

JIRA

Confluence

Postman

OpenAPI/Swagger

Job description

Senior Business Systems Analyst – API & Integration

Join to apply for the Senior Business Systems Analyst – API & Integration role at Definity

Senior Business Systems Analyst – API & Integration

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Business Systems Analyst – API & Integration role at Definity

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are seeking a Senior Business Systems Analyst (BSA) – API & Integration to join our API & Integration team. This role is critical in bridging business objectives with technology solutions by defining and delivering API and integration requirements. In addition to integration responsibilities, the Senior BSA may also take on broader business project BA duties when required—supporting cross-functional initiatives with end-to-end business analysis, stakeholder management, and solution delivery leadership.

Key Responsibilities:

API & Integration Focus:

• Collaborate with business teams to elicit, analyze, and document API and integration requirements across a range of enterprise initiatives.
• Define API specifications, including request/response structures, payload formats, system interactions, and data mappings.
• Support API design and lifecycle management, including cataloging, versioning, reusability, and governance.
• Work with architects and developers to ensure APIs align with integration patterns, platform standards, and business outcomes.
• Participate in data and event-driven integration efforts, including Kafka stream processing, schema definitions, and data contracts.
• Ensure API implementations meet security, compliance, and performance requirements.
  
  
  

Broader Business Analysis Responsibilities:

• Lead and manage end-to-end business analysis for projects that include but are not limited to integration-focused components.
• Elicit and document business requirements, process flows, business rules, and user stories in collaboration with business stakeholders.
• Develop business cases, define MVP scope, and support prioritization aligned with business goals.
• Support solution evaluation, gap analysis, and vendor selection activities where required.
• Collaborate across cross-functional teams (business, IT, QA, PMO, vendors) to support project execution.
• Coordinate and participate in user acceptance testing (UAT) and facilitate user training and readiness activities.
  
  
  

Qualifications & Experience:

• 7+ years of experience in business systems analysis, with demonstrated success in both integration/API-related projects and broader business initiatives.
• Proven experience in defining RESTful APIs, SOAP services, GraphQL APIs, and documenting using OpenAPI/Swagger.
• Familiarity with API Management platforms ( e.g. Apigee) and Event Streaming platform (e.g., Kafka).
• Solid understanding of event-driven architecture, microservices, and cloud-native integration patterns.
• Strong stakeholder engagement skills with the ability to navigate complex business and technology landscapes.
• Experienced in Agile/Scrum environments; proficient in tools like JIRA, Confluence, Postman, and modeling tools.
• Knowledge of P&C insurance or financial services industry is an asset.
  
  
  

Role ID - 602

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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