Senior Business Systems Analyst

OpenTable; Toronto; On-site; CAD 102,000 - 133,000; Full time

Benefits offered by this job

Work from almost anywhere 20 days/year

Private health and dental insurance

Parental leave

Generous paid time off

Flexible spending account

Life and disability insurance

Professional development opportunities

Travel discounts

Job summary

OpenTable in Toronto is seeking a Senior Business Systems Analyst to join the Enterprise Systems Team. This hybrid role requires 2x/week in-office collaboration to deliver finance systems improvements and automate global business processes.

You will partner with finance, analytics, product and engineering to configure and support systems like NetSuite, Salesforce, and Expensify, while ensuring SOX compliance and accurate monthly closes across Order-to-Cash, Procure-to-Pay, and Record-to-Report

Qualifications

• Bachelor’s Degree or equivalent experience in a technical field.
• 3+ years of finance systems experience.
• Hands-on experience with ERP, AP Automation, AR Receivables, Travel and Expense, Enterprise O2C, R2R, P2P integration platforms.
• Experience with NetSuite is required; NetSuite Admin experience strongly preferred.
• Experience supporting monthly financial close with O2C, P2P and R2R processes.
• Critical thinking and analytical skills with attention to data accuracy and governance.
• Strong verbal and written communication and cross-functional partnering.
• Willingness to learn and adapt to new systems as needed.

Responsibilities

• Monitor system performance across financial applications and provide admin support and bug fixes.
• Collaborate with finance and engineering to gather requirements and execute end-to-end integration testing.
• Ensure accuracy and alignment with partner requirements and oversee user acceptance testing.
• Become the system domain expert and identify opportunities for process improvements.
• Ensure incidents are resolved efficiently and support IT SOX audits.
• Learn and use NetSuite, Salesforce, SoftCo, Expensify, Celigo, Nolan and custom integrations.
• Maintain compliance with control requirements and data governance.

Skills

Analytical skills

Cross-functional collaboration

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

NetSuite

Salesforce

SoftCo

Expensify

Celigo

Nolan

Job description

This is a Toronto based hybrid 2x/week in office position.

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

The Senior Business Systems Analyst will join the Enterprise Systems Team within the Technology Operations organization and help build and deliver projects to increase business efficiency and automate global teams’ business processes. This individual will partner with finance, business, analytics, product, and engineering and manage several financial applications, configuring and building system enhancements, troubleshooting issues, and providing operational support to finance partners.

This is a Toronto based hybrid 2x/week in office position.

This position has responsibilities providing system improvements and operational support for monthly financial close cycles, so flexible work hours will be required to coordinate with global tasks and teams.

In this role, you will:

• Monitor system performance across multiple financial applications, maintain system documentation, provide administrative support, and provide user support for bug fixes and future enhancements.
• Work closely with the finance and engineering teams to understand functional requirements, system implementation and execute end-to-end integration testing
• Ensure accuracy and alignment with partner requirements and oversee user acceptance testing.
• Strive to become the system domain expert, find new opportunities for process improvements, dig deep into requests, and determine partner needs to solve problems.
• Ensure that incidents get resolved in an efficient and timely manner.
• Learn and use tools such as NetSuite, Salesforce, SoftCo, Expensify, Celigo, Nolan as well as custom built applications and integrations.
• Ensure strict alignment on compliance and control requirements, especially handling sensitive financial data and supporting IT SOX audits.

Please apply if you have:

• Bachelor’s Degree or equivalent experience, preferably with an engineering/technical background.
• 3+ years of finance systems experience.
• Technical skills with prior hands‑on experience with financial systems such as ERP, AP Automation, AR Receivables, Travel and Expense, Enterprise O2C, R2R, P2P integration platforms.
• Previous experience with Netsuite is required and prior experience as a NetSuite Admin is strongly preferred.
• Supported monthly financial close and have expertise in financial processes related to order to cash, procure to pay and record to report domains.
• Critical thinking and strong analytical skills, with great attention to detail and commitment to data accuracy, adherence to data governance and control requirements.
• Strong verbal and written communication skills and ability to partner effectively with cross-functional teams.
• Eagerness to constantly learn and grow in the role while adapting to whatever new systems are needed in the future.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $102,000-$133,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-MK1

#LI-Hybrid