Senior Business Systems Analyst

Co-operators; Guelph; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Well-being programs

Volunteer days

Retirement savings plan

Health & dental benefits

Employee assistance program

Job summary

CGL is seeking a Senior Business Systems Analyst to bridge IT and business stakeholders, translating requirements into effective, system-based solutions for complex initiatives in the IT Property & Casualty domain.

The role emphasizes data analysis, design guidance, and hands-on testing, with a hybrid work model (2 days in office). Strong English communication is essential; prior insurance experience is a plus, and a proactive BSA approach will be valued.

Qualifications

• Five years of experience in Information Technology or a related field.
• Post-secondary education in Information Technology or a related discipline.
• Advanced knowledge of Agile practices, SDLC methodologies, processes, and tools, plus project planning and Lean techniques.
• Experience in Insurance environment is an asset.
• Proficiency in English is essential for duties and communications.

Responsibilities

• Facilitate discussions with business partners to collect, document, and validate detailed analysis of business functions and processes.
• Guide assessment and selection of technical design solutions between team and business stakeholders.
• Perform detailed data analysis, data modeling, mapping and flow to support system functionality and integrations.
• Develop the user acceptance test plan and strategies; lead testing activities for medium to large initiatives.
• Lead continuous improvement of the BSA practice through research and process improvements.

Skills

Agile practices

SDLC

Lean process improvement

Project planning

English proficiency

Insurance domain experience

Education

Post-secondary IT education

Tools

Guidewire BillingCenter

JIRA

Confluence

Job description

Company: CGL

Department: IT Property & Casualty

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: This role operates in English.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.

Technologies You Have Experience With

• You have working knowledge of Agile, Acceptance Test Driven Development or Test Driven Development (ATDD/TDD).
• At least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter, with preference to BillingCenter
• JIRA, JIRA Service Desk and Confluence or similar tools.

How You Will Create Impact

• Facilitating discussions with business partners to collect, document, and validate detailed analysis of business functions, rules and processes required for highly complex projects.
• Guiding the assessment and selection of technical design solutions, acting as intermediary between the team and the Business stakeholders.
• Performing detailed data analysis, data modeling, mapping and flow to support system functionality, integrations and conversations.
• Developing the user acceptance test plan, strategies and leading the overall testing activities for medium to large initiatives.
• Leading the continuous improvement of the Business Systems Analyst (BSA) practice through research, devising improvements, establishing more efficient processes and providing guidance to other team members.

To Join Our Team

• You have five years of experience in Information Technology or a related field.
• You have completed post-secondary education in Information Technology or a related discipline.
• You have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
• Having work experience in an Insurance Environment is an asset.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $72,847 to $121,411

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.