Senior Business Risk Analyst, Operations & Client Support
Fidelity Canada
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Job summary
Fidelity Canada is seeking a Senior Business Risk Analyst to strengthen the operational risk and control environment across client onboarding and servicing functions. You will partner with business leaders to identify, assess, and mitigate risks while guiding governance and issue management.
You will conduct risk reviews, drive change risk assessments, and deliver actionable insights from risk trends and control performance. A proactive risk-aware culture will be fostered across the organization.
Qualifications
- 3+ years of experience in risk management required, ideally within securities or banking.
- University degree required in Business, Finance, Economics, Accounting, or related field.
- Strong analytical and problem-solving skills with ability to interpret financial and operational information.
- Excellent written and verbal communication skills with ability to influence stakeholders at various levels.
- Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
Responsibilities
- Partner with client-facing operations and support teams to identify, assess, monitor, and mitigate operational risks.
- Support the execution and ongoing operation of FCCs risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.
- Conduct root cause analyses on operational risk events and develop sustainable mitigation strategies.
- Monitor remediation activities and provide effective challenge to ensure timely issue resolution.
- Support development and monitoring of key risk indicators and operational risk metrics.
- Lead investigations into operational risk events and near misses, and prepare concise summaries for management.
Skills
Education
Tools
Job description
Senior Business Risk Analyst, Operations & Client Support
- Current work authorization for Canada is required for all openings
- You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
- This is a secondment/contract opportunity until November 2027
- The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.
For more information about Fidelity Clearing Canada, visit https://clearing.fidelity.ca/
As a Senior Business Risk Analyst supporting FCC’s client-facing operations and support teams, including Registered Plans, Account Transfers, Estates, New Accounts & Client Support, you will play a key role in strengthening the operational risk and control environment for critical client onboarding and servicing functions. Acting as a trusted risk partner to the business, you will help identify, assess, monitor, and mitigate operational risks while supporting the effective execution of FCC’s risk management programs.
You will leverage strong analytical and problem-solving skills to analyze risk events, identify root causes, develop meaningful mitigation strategies, and track remediation activities through to completion. By examining operational risk trends, control effectiveness, and process performance, you will provide actionable insights and recommendations that help enhance business processes and reduce risk exposure.
You will lead and facilitate Risk and Control Self-Assessments (RCSAs), conduct operational risk reviews, support control testing activities, and perform change risk assessments to ensure risks and controls are appropriately identified and managed. In addition, you will work closely with business leaders to support risk governance, reporting, issue management, and continuous improvement initiatives across the client operations environment.
Success in this role requires strong operational risk expertise, analytical thinking, stakeholder management skills, and the ability to influence business partners while fostering a proactive risk-aware culture.
- Partner with client facing operations & support teams to identify, assess, monitor, and mitigate operational risks.
- Support the execution and ongoing operation of FCC’s risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.
- Conduct root cause analyses on operational risk events, identify contributing factors, and work with business partners to develop sustainable mitigation strategies.
- Monitor remediation activities and provide effective challenge to ensure issues are resolved in a timely manner.
- Support the development and monitoring of key risk indicators (KRIs) and operational risk metrics.
- Support business and technology change initiatives impacting client-facing operations.
- Conduct change risk assessments to identify operational risks associated with new products, regulatory changes, process enhancements, and system implementations.
- Ensure appropriate controls, governance, and risk mitigation measures are incorporated into change initiatives.
- Collaborate with Operations, Technology, Compliance, and business stakeholders throughout project lifecycles.
- Lead investigations into operational risk events and near misses.
- Analyze trends and recurring issues to identify emerging risks and opportunities to strengthen controls.
- Conduct targeted risk reviews and deep-dive assessments of high-risk processes and critical business activities.
- Prepare clear and concise summaries of findings, root causes, and recommended corrective actions for management.
- Promote strong risk awareness and accountability across supported business units.
- Provide risk management guidance, education, and training to business stakeholders.
- Build strong partnerships with business leaders while maintaining effective independent challenge.
- Act as a trusted advisor on operational risk matters
- 3+ years of experience in risk management required, ideally within the securities or banking industry.
- University degree required, preferably in Business, Finance, Economics, Accounting, or a related field.
- Strong analytical and problem-solving skills with the ability to interpret financial and operational information.
- Excellent written and verbal communication skills with the ability to influence stakeholders at various levels.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Knowledge of CIRO, securities regulations, and Canadian financial industry practices.
- Knowledge of capital markets products, securities lending, treasury operations, liquidity management, collateral management, and settlement processes.
- Experience working in a clearing broker, custodian, or wealth management environment, preferably supporting operations and associated risk controls.
- Experience conducting change risk assessments and supporting business transformation initiatives.
- Professional designations such as CFA or FRM are considered an asset.
- Experience with risk reporting tools, dashboards, or data analytics solutions.
This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $46.00 to $65.00 , based on experience and qualifications.
We offer market-aligned rates that recognize the specialized skills and agility required for this role.
We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
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