Senior Business Operations Advisor

Infrastructure Ontario; Toronto; On-site; CAD 101,000 - 122,000; Full time

Benefits offered by this job

Pension plan

Health/dental

Parental leave top-up

Healthcare Spending Account

Lifestyle Account

Professional development

Membership fees coverage

Virtual healthcare

Downtown Toronto location

Job summary

Infrastructure Ontario seeks a Senior Business Operations Advisor to partner with divisional leadership, develop dashboards and governance materials, and drive cross-functional planning. You will enable data-driven decisions through forecasting, budgeting support, and performance reporting, aligning with strategic priorities. The role spans DEVAM, SES, and CTS divisions and emphasizes process improvement and operational excellence.

Qualifications

• University degree in Business Administration, Commerce, Public Administration, Finance, Economics, or related is required.
• Several years of experience in business operations, strategic planning, enterprise operations, governance, or related management functions.
• Experience developing business cases, executive briefings, dashboards, and strategic recommendations for senior leaders.

Responsibilities

• Provide strategic advice, operational insights, and decision-support analysis to divisional leadership on priorities, risks, performance, and organizational effectiveness.
• Monitor divisional initiatives, priorities, dependencies, and performance metrics to identify risks and opportunities for improvement.
• Develop and maintain performance dashboards, reporting frameworks, and operational analytics to support data-driven decisions.
• Lead workforce and resource planning activities, including forecasting and coordination with People & Culture and Finance.
• Support budgeting, forecasting, quarterly reviews, and financial planning processes with accurate reporting.
• Serve as the liaison between business divisions and corporate enabling functions including Finance, People & Culture, Risk, Enterprise Operations, and IT.
• Facilitate stakeholder collaboration, governance activities, and cross-functional planning across priorities.
• Lead and support business transformation, process improvement, standardization, and operational excellence initiatives.
• Develop business cases, executive briefings, presentations, governance materials, and operational reports.
• Identify and implement opportunities to enhance operational effectiveness through process redesign and performance measurement.

Skills

Strategic planning

Performance reporting

Dashboards/BI

Forecasting

Governance

Cross-functional collaboration

Education

University degree in Business Administration/Commerce/Public Administration/Finance/Economics

Job description

Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.

Position Purpose

The Senior Business Operations Advisor acts as a strategic advisor and primary liaison to divisional leadership through business planning, performance reporting, workforce planning, governance coordination, and operational analysis. The role enables informed decision-making by providing business insights, resource planning support, financial forecasting, and performance reporting tied to divisional priorities and objectives. Working closely with business leaders and corporate enabling functions, the position helps strengthen organizational effectiveness, operational performance, and the successful delivery of strategic initiatives.

There are two positions available, one supporting our Development and Asset Management (DEVAM) division and the other supporting Strategic Enterprise Services (SES) and Commercial and Technical Services (CTS).

What You Will Do

• Provide strategic advice, operational insights, and decision-support analysis to divisional leadership on business priorities, risks, performance, and organizational effectiveness.
• Monitor divisional initiatives, operational priorities, dependencies, and performance metrics to identify risks, challenges, and opportunities for improvement.
• Develop and maintain performance dashboards, reporting frameworks, operational analytics, and business intelligence tools that support data-driven decision-making.
• Lead workforce and resource planning activities, including forecasting, organizational planning, capacity assessments, and coordination with People & Culture and Finance.
• Support budgeting, forecasting, quarterly reviews, and financial planning processes by gathering information, analyzing trends, and ensuring the accuracy of business reporting.
• Serve as the primary liaison between business divisions and corporate enabling functions including Finance, People & Culture, Risk, Enterprise Operations, and Information Technology.
• Facilitate stakeholder collaboration, issue resolution, governance activities, and cross-functional planning efforts that support organizational priorities.
• Lead and support business transformation, process improvement, standardization, and operational excellence initiatives across supported business areas.
• Develop business cases, executive briefings, presentations, governance materials, and operational reports that support leadership decision-making.
• Identify and implement opportunities to enhance operational effectiveness through process redesign, performance measurement, and continuous improvement practices.

Who You Are

• University degree in Business Administration, Commerce, Public Administration, Finance, Economics, or a related discipline an asset.
• Several years of experience in business operations, strategic planning, enterprise operations, management consulting, governance, or a related business management function.
• Demonstrated experience developing business cases, executive briefings, operational plans, performance reports, dashboards, and strategic recommendations for senior leaders.
• Strong analytical and problem-solving skills with the ability to interpret operational, workforce, financial, and performance data and translate findings into actionable business insights.
• Experience leading or supporting cross-functional initiatives involving multiple stakeholder groups, while building strong relationships and driving alignment across teams.
• Experience supporting organizational change, process improvement, workforce planning, operational excellence, or business transformation initiatives.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A Defined Contribution Pension Plan, with Infrastructure Ontario contributing the equivalent of 5% of a full-time employee’s annual salary and will also match any employee contribution up to an additional 5% of their annual salary. To provide further options for planning and saving for the future, IO offers a Group Retirement Savings Plan and Group Tax Free Savings Account to eligible employees.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
• Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and licence fees per year for eligible colleagues if directly related to the employee’s role.
• Access to a suite of virtual healthcare options to support non-urgent medical needs
• A convenient, central location at 1 Dundas St West, easily accessible by public transit.

We offer a competitive hiring range of $100,700 to $121,900 (P4 level), pay will align with skills, knowledge and experience of the candidate.

This posting will close on October 5, 2026 at 11:59 pm.

Interviews will occur on a rolling basis until the role is filled.

At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you would benefit from any accommodations for the selection process, by contacting the Talent Acquisition Team.

Candidates of any race, gender, sexual orientation, ability, religion, place of origin or any other community are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.

At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.