Senior Business Analyst - Special Project (October 2026 - September 2027)

Mohawk College; Hamilton; Hybrid; CAD 89,000 - 111,000; Full time

Benefits offered by this job

Vacation days 22 per year

Defined Benefit pension plan (CAAT)

Professional development opportunities

Wellness events and activities

Employee discounts

Job summary

Mohawk College is undertaking a major digital transformation through the Banner Business Transformation Project, reimagining our Enterprise Resource Planning (ERP) system, Banner and related processes, to enhance the student, faculty, and staff experience.

Reporting to the Director, Enterprise Project Management Office, the incumbent serves as a Senior Business Analyst to the College providing advice and direction on business solutions that will advance the College's organizational goals.

Qualifications

• Three-year degree or equivalent education/experience.
• CBAP/PMI-PBA or similar designation preferred.
• At least five years of progressive business analysis experience.
• Experience with ERP implementations and process improvement.
• Strong communication with senior management and stakeholders.
• Proficiency with MS Office and diagramming tools.

Responsibilities

• Gather, analyse, and document business requirements across the organization.
• Develop BRDs, FRDs, user stories, and use cases.
• Create process models (BPMN, flowcharts, data flows) and traceability.
• Collaborate with designers/architects to align design with requirements.
• Write acceptance criteria, translate to technical specs, and support testing.
• Document security, privacy, and access control requirements.
• Coordinate UAT, test plans, and deployment activities.

Skills

Business analysis

Stakeholder analysis

Requirements elicitation

Data analysis

UAT coordination

ERP systems

Process modelling

Education

Three-year degree in Math/CS/Statistics/Business/Commerce or related

CBAP® / PMI-PBA® preferred

Tools

MS Visio

ERP systems

Job description

Senior Business Analyst - Special Project (October 2026 - September 2027)

Status: Special Project (October 2026 - September 2027)

Hours: Monday - Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband 10 ($88,983 - $111,230 per year)

Vacancy Status: 1 vacancy available

Posting Date: October 2nd, 2026

Closing Date: October 8th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

Mohawk College is undertaking a major digital transformation through the Banner Business Transformation Project, reimagining our Enterprise Resource Planning (ERP) system, Banner and related processes, to enhance the student, faculty, and staff experience.

Reporting to the Director, Enterprise Project Management Office, the incumbent serves as a Senior Business Analyst to the College providing advice and direction on business solutions that will advance the College's organizational goals. The Senior Business Analyst is part of the Enterprise Project Management Office team responsible for managing projects related to the design and implementation of new and modified business processes and organizational structures which deliver increasingly efficient business outcomes, while maintaining and improving service delivery.

The incumbent will work with managers at all levels from across the organization to gather, analyse and document business requirements. Dealing with complex cross functional problems the incumbent will be highly skilled at articulating requirements in a clear concise way so that business intelligence tools can be used to meet the needs of Mohawk College.

This position requires a thorough understanding of business analysis methodology and best practices in order to guide the development and design of effective business solutions and support continuous improvement in technology and processes. These solutions require providing guidance and recommendations on sensitive matters which may influence work processes, resourcing and systems decisions.

What you'll be doing:

Initiation and Planning Phase

• Develop business cases by analysing the business problems or opportunities, conducting feasibility studies, and outlining potential solutions.
• Identify and analyse stakeholders, understanding their needs, interests, and influence on the project.
• Document findings from requirements elicitation activities such as interviews, workshops, and observations.
• Create detailed documentation such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs),user stories, and use cases.
• Create Requirement Traceability Matrix to ensure alignment between requirements and project deliverables.
• Develop and maintain current-state and future-state process models using appropriate techniques such as BPMN, swimlane diagrams, context diagrams, data-flow diagrams, customer journey maps, and DMN decision models.
• Develop use cases to describe interactions between users and the system, specifying functional requirements in a user-centric manner.

Execution Phase

• Collaborate with designers and architects to ensure that the solution design aligns with the documented requirements.
• Contribute to the creation of interface mockups or wireframes to visualize the user interface design.
• Analyze data requirements, business rules, data quality issues, reporting needs, system interfaces, and integration requirements in collaboration with technical teams and data owners.
• Write user stories with acceptance criteria to guide the development team in implementing functional requirements.
• Translate the approved solution direction and validated business requirements into written technical specifications for each assigned item.
• Define data elements, mappings, transformation logic, and validation rules required to satisfy each specification.
• Document security, privacy, and access control requirements, including data classification and role-based access considerations.
• Document remaining non-functional requirements, including performance, availability, auditability, error handling, and notification expectations.
• Submit each completed specification to the College for review and incorporate the College's consolidated feedback.
• Develop and maintain requirements-based test scenarios, test cases, expected results, and traceability to support system integration testing and user acceptance testing.
• Contribute to developing test plans that outline the approach, scope, and resources required for testing.
• Assist in coordinating UAT activities, resolving issues, and ensuring that stakeholders validate the solution against business requirements.
• Contribute to developing the deployment plan, outlining the steps and resources required to deploy the solution into production
• Develop training materials and documentation to facilitate end-user training on how to use the new system or processes.

Closing and Transition Phase

• Participate in post-project reviews and contribute to lessons learned reports, capturing insights and recommendations for future projects.
• Work with IT System Business Analyst, according to project "transition to operations" plan to transition system support to IT.

Business Process Improvement

• Analyse workflows, gather data, and collaborate with stakeholders to document how tasks are currently performed.
• Identify pain points, inefficiencies, bottlenecks, and areas for improvement within the current processes. This may involve analyzing data, conducting interviews, and facilitating workshops with stakeholders to gather insights into what's working well and what isn't.
• Create visual representations of current processes using techniques such as flowcharts, swimlane diagrams, or process maps.
• Research industry best practices and benchmark performance against similar organizations. This helps identify opportunities to adopt proven methodologies, tools, or strategies for process improvement.
• Conduct root cause analysis to understand the underlying reasons behind process inefficiencies or problems.
• Define the desired future state of the processes. This includes outlining goals, objectives, and key performance indicators (KPIs) for the improved processes.
• Facilitate brainstorming sessions and workshops with stakeholders to generate ideas for process improvement
• Collaborate with stakeholders to design and implement solutions. This may involve redesigning workflows, implementing new technologies, or introducing automation to streamline processes.

Other duties as assigned.

What you'll bring to the role:

• A three-year degree in such disciplines as Math, Computer Science, Statistics, Business, Commerce, or a related field; or equivalent combination of education and experience.
• Certified Business Analysis Professional (CBAP®), Professional in Business Analysis (PMI-PBA®), or a comparable professional designation is preferred.
• A minimum of five years of progressively responsible business analysis experience, including experience functioning as a Senior Business Analyst or in a comparable role.
• Experience must include the implementation and delivery of projects, having participated in all aspects of the project life cycle.
• Experience in service improvement, solution requirements definition, business process engineering, test plan development, and test execution.
• Experience with formal test management methodologies and supporting tools.
• Experience developing effective and efficient solutions to diverse and complex business problems.
• Experience interacting with senior management to document, analyse, and recommend solutions and business changes and building strong relationships with stakeholders.
• Extensive experience working with and configuring ERP systems.
• Extensive industry experience in business needs identification and assessment; solution delivery methodologies, tools, techniques and trends; and business case development.
• Advanced proficiency in requirements gathering and documenting; business process modelling and improvement, analysis; requirements traceability; acceptance test planning and execution.
• Working knowledge of project management and organizational change management concepts.
• Working understanding of the technical architecture components that comprise an ICT solution.
• Working knowledge of formal process improvement models or frameworks such as Lean, Six Sigma, CMMI.
• Proficiency in Microsoft Office, and diagramming tools such as MS Visio.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• 22 vacation days per year plus holiday closure.
• Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College's commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/