Senior Business Analyst - Microsoft Dynamics CRM

Software International; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Canada is seeking a Senior Business Analyst - Microsoft Dynamics CRM for a hybrid role in Montreal. The selected candidate will lead workshops, document processes, and facilitate CRM implementation. Candidates should have 7–10 years of experience in manufacturing and proven skills in business process modeling and stakeholder engagement. This position offers competitive rates and a contract duration of 12 months.

Qualifications

• Minimum of 7 - 10 years of experience in manufacturing environments.
• Proven expertise in business process modeling and CRM/ERP implementations.
• Strong analytical and documentation skills.

Responsibilities

• Lead workshops and document current and future-state processes.
• Support CRM configuration and testing.
• Act as a liaison between business and technical teams.

Skills

Business process modeling

CRM/ERP implementations

Stakeholder engagement

Analytical skills

Documentation skills

Tools

Microsoft Dynamics

Job description

About the Job

Senior Business Analyst - Microsoft Dynamics CRM

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid‑sized organizations in Canada/US and Europe.

We currently have an indefinite contract role as a Senior Business Analyst - Microsoft Dynamics CRM to work with our global SAP consulting client on a long term project for their large consumer packaged goods client.

Position Details

Location: Montreal, QC (Hybrid) – 2 days remote/3 days onsite

Type: Contract

Duration: 12 months

Start Date: Sep 01, 2025

Rate: $70-90 range but soem flexibility based on expectations

Role Overview

The role will be hybrid (2 days remote / 3 days onsite in Montreal), and the selected candidate will be expected to lead workshops, document current and future‑state processes, support CRM configuration and testing, and act as a liaison between business and technical teams.

Project Streams

• A comprehensive analysis and redesign of our end‑to‑end operational processes across three North American sites.
• The implementation of a new Microsoft Dynamics CRM solution, which will be tightly integrated with the optimized business processes.

Requirements

• A minimum of 7 - 10 years of experience in manufacturing environments.
• Proven expertise in business process modeling, CRM/ERP implementations (preferably Microsoft Dynamics), and stakeholder engagement.
• Strong analytical and documentation skills, with the ability to operate in both structured and agile settings.