Senior Business Analyst - Digital Experience Lead

Socket.dev; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Metrolinx is seeking a Senior Business Analyst for an in-office, 16-month term at 10 Bay Street in Toronto. The role focuses on translating business goals into user stories, collaborating with leaders and delivery partners, and guiding changes to optimize functionality and user experience.

The ideal candidate brings a customer-first mindset, proactive approach, and strong communication skills, with experience in BPM, agile environments, and digital asset management.

Qualifications

• Post-secondary degree or equivalent in Computer Science, Information Systems, Engineering, BPM, or related field.
• Experience as a Business Analyst in transport, retail construction, or public sector.
• Experience with data modeling, workflows and business process analysis.
• Familiarity with SOPs and cross-functional stakeholder collaboration.

Responsibilities

• Translate business goals into use cases and user stories.
• Develop strategies for technology application with business leaders.
• Identify improvements to automate business functions and enhance customer experience.
• Define key metrics to gauge tool effectiveness against goals.
• Prepare business cases and options analyses with risk awareness.
• Lead testing, change management and adoption efforts.

Skills

Customer-focused mindset

Change management

Strong communication

Data interpretation

Agile certification

Education

Post-secondary degree in related discipline

Tools

MS Office

Content/DAM systems

Visio

PowerPoint

Project

Job description

Metrolinx is seeking a Senior Business Analyst for an in-office, 16-month term at 10 Bay Street in Toronto. The role focuses on translating business goals into user stories, collaborating with leaders and delivery partners, and guiding changes to optimize functionality and user experience.

The ideal candidate brings a customer-first mindset, proactive approach, and strong communication skills, with experience in BPM, agile environments, and digital asset management.