Senior Business Analyst - Configuration Specialist

Intello Technologies Inc.; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology provider seeks a Senior Business Analyst - Configuration Specialist to optimize EMR systems across Canada. In this full-time role, you will support clinical teams, manage configurations, and enhance operational workflows. The ideal candidate has experience in healthcare technology and a strong understanding of EMR administration, ensuring innovative patient care. Bilingualism in English and French is a plus.

Benefits

Inclusivity and diversity in the workplace

Accommodation for applicants with disabilities

Qualifications

• 1-3 years of experience in Information Technology.
• Experience in EMR administration in clinical settings.
• Understanding of healthcare privacy regulations.

Responsibilities

• Support operation and optimization of EMR systems.
• Act as subject matter expert for EMR platforms.
• Analyze EMR workflows for optimization opportunities.
• Manage user accounts, onboarding, and training.
• Troubleshoot system issues and provide user support.
• Develop and maintain relevant documentation.

Skills

EMR configuration and optimization

Analytical skills

Verbal and written communication skills

Project management

Training development

Healthcare data integration

Education

College certificate or technical diploma

Bachelor’s degree in Health Informatics or related field

Tools

EMR platforms (CHR, MedAccess, MazikCare)

Job description

Senior Business Analyst - Configuration Specialist

Location: Toronto, ON, CA Calgary, AB, CA Montréal, QC, CA Vancouver, BC, CA

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

About TELUS Health

TELUS Health is committed to leveraging technology to improve health outcomes and enhance the patient experience across Canada. As we continue to expand our integrated healthcare services, we're seeking a strategic leader to optimize our electronic medical record systems and clinical workflows across all business units.

Our team and what we’ll accomplish together

We are seeking an experienced Configuration specialist to lead the strategic optimization of our healthcare technology systems across our growing Preventive Care, Executive Health, and Occupational Health clinics. This newly created role is central to our 'One Patient, One Record' initiative and represents an exciting opportunity to drive innovation, enhance patient care delivery, and establish best-in-class operational excellence across all TELUS Health touchpoints.
As we continue to expand our integrated healthcare services, you'll play a pivotal role in leveraging cutting-edge EMR technology to create seamless, patient-centered care experiences while empowering our clinical teams with optimized workflows and enhanced system capabilities.

What You’ll Do

As a key member of the TELUS Health Clinics team, you will support our national, multi-site TELUS Health Clinic teams by ensuring the smooth operation, optimization, and sustainability of our Electronic Medical Record (EMR) systems and other electronic systems critical to clinical care.
In this role, you’ll serve as a subject matter expert on TELUS EMR platforms (CHR, MazikCare), working cross-functionally with clinicians, site managers, and system and technology teams to streamline workflows, enhance user experience, and drive continuous improvement in healthcare delivery.

You’ll be the go-to person for everything EMR—leading onboarding and training, managing system configurations, troubleshooting issues, and supporting integration with related systems. You will also play a vital role in systems administration, supporting email, network access, web content management, and digital communications.

Primary Responsibilities

• Act as the EMR super-user and subject matter expert (e.g., CHR, MazikCare), providing ongoing technical support across the organization
• Analyze and document EMR workflows; identify opportunities for optimization and standardization across clinical sites
• Assist in design, control access, configure, and maintain EMR templates, forms, reminders, and clinical tools to streamline documentation and enhance care delivery
• Manage user accounts (creation, modification, termination) and oversee EMR onboarding and training for new staff and learners
• Troubleshoot system issues, provide user support, and document resolutions for continuous knowledge improvement
• Maintain expert-level knowledge of EMR systems through vendor training and self-directed learning
• Collaborate with internal teams (e.g., Medical Imaging, Labs, Patient Registration) to ensure effective system integration and timely updates
• Liaise with vendors, IT partners, and third-party providers to resolve technical issues and coordinate maintenance activities
• Support revenue-generating modules, billing workflows, and appointment scheduling tools
• Maintain clinic websites and digital communication tools, including newsletters and patient-facing updates
• Lead training on clinical documentation tools and support data collection initiatives
• Develop and maintain EMR-related documentation, policies, and downtime procedures
• Lead or contribute to special projects focused on digital transformation, care optimization, and clinician workflow improvements
• Perform other related duties as required

Qualifications

What You Bring

Required Qualifications:

• College certificate, technical diploma, or equivalent experience in Information Technology (1–3 years minimum)
• Bachelor’s degree in Health Informatics, Information Systems, or related field (preferred)
• Experience in healthcare technology environments, particularly in EMR administration within primary care or multi-site clinical settings
• Strong working knowledge of EMR platforms (CHR, MedAccess, MazikCare)

Skills & Knowledge:

• Advanced proficiency with EMR configuration and optimization
• Strong analytical skills, including workflow analysis and troubleshooting
• Exceptional verbal and written communication skills
• Ability to independently manage projects and collaborate within a multidisciplinary team
• Proven ability to develop and deliver effective training for adult learners
• Experience with healthcare data integration (e.g., HL7, FHIR) is an asset
• Understanding of clinical workflows, healthcare privacy, and compliance regulations
• Proficient in web content management, email systems, and digital communication tools

Personal Attributes:

• Strategic thinker with a detail-oriented, hands-on approach to execution
• Self-motivated with the ability to manage multiple priorities and competing deadlines
• Professional, adaptable, and innovative in solving technical and workflow challenges
• Demonstrated reliability, integrity, and ability to manage confidential information
• Strong interpersonal skills with the ability to engage clinicians, staff, vendors, and leadership effectively
• Travel across Canada is required in this role

Great to Have

• Bilingualism in English and French

Ready to make a difference?

Join TELUS Health Clinics and play a vital role in improving patient care and clinician experience through smart, scalable technology solutions. Apply now and tell us how you’ll help drive innovation in healthcare delivery.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.