Senior Business Analyst

OneVest; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Health & Vision

Dental

Equity

Vacation 4 weeks

Hybrid work environment

Job summary

OneVest is seeking a Senior Business Analyst to join its Implementation team across Canada. You will collaborate with customers and internal teams to understand business objectives, gather requirements, and deliver optimal solutions that map to OneVest products.

You will drive discovery sessions, perform data analysis and mapping, configure workflows, and mentor junior analysts while ensuring high-quality outcomes for complex customer projects.

Qualifications

• Post-secondary education in Business Administration, Operations, Engineering, Computer Science, or similar.
• 7+ years experience as a Business Analyst in Fintech, Consulting in Financial Services, or Wealth Management, or similar.
• Experience Configuring SaaS platforms based on customer needs and data availability.
• Knowledge of how a Wealth Management firm operates from front to back office.
• Experience in technical scope documentation and solution configuration for B2B customers.
• Proficiency in metadata and data dictionary management with CSV/JSON and spreadsheets.

Responsibilities

• Engage in project mobilization with Presales and Solutions Architects.
• Capture and validate client implementation requirements for configurations.
• Collaborate with cross-functional teams to analyze requirements and develop solutions.
• Create a process engineering plan to align customer processes to OV products.
• Analyze and map customer data to the OneVest data dictionary and expand it as needed.
• Set up organization structures, user roles, and permissions for customers.
• Perform functional testing and support QA and user acceptance testing.
• Provide customer demos and gather feedback for hand-off.
• Support ongoing project management and risk mitigation across multiple projects.
• Act as SME for customers from kickoff to launch.
• Identify and document change requests during change management.
• Lead end-user training and train-the-trainer sessions.
• Facilitate smooth transition from implementation to business as usual.

Skills

Stakeholder management

Requirements gathering

SQL/data mapping

Process engineering

Data analysis

SaaS experience

B2B fintech knowledge

Education

Post-secondary education in Business/Engineering/CS

Tools

CSV/JSON data handling

Excel/Google Sheets

Familiarity with BI tools

Job description

OneVest is a fast-growing technology company on a mission to Power the World’s Wealth by revolutionizing how financial institutions deliver wealth management services. We are an innovative team that thrives on creativity, collaboration, and the pursuit of excellence. We’ve been listed as one of Forbes's best start-up employers, and named on the WealthTech100 list for 2024. OneVest is backed by notable investors including Salesforce Ventures, Allianz Life Ventures, TIAA Ventures, OMERS Ventures, Fin Capital, Deloitte Ventures, and more. If you’re passionate about finance, technology, and making a real impact, this is the perfect opportunity to be part of something big.

Location:

This role is open to candidates across Canada

We are seeking a full-time Senior Business Analyst to be part of our Implementation team. As the Senior Business Analyst, you will help our enterprise customers implement OneVest products and services. You will collaborate with internal and external stakeholders to understand customer’s business objectives, gather requirements, conduct analysis, and define, develop, and deliver optimum solutions. This role is a great fit for those looking to get involved in implementation and build a career in project delivery.

What you’ll be doing:

• Engage in project mobilization: Participate in internal hand-off sessions with Presales and Solutions Architects as well as procure customer environments.
• Participate in Discovery sessions: Capture and validate standard and non-standard client implementation requirements pertaining to configurations for workflows, user views, role permissions, administration settings, and data integration requirements for customer use cases.
• Solution Analysis: Collaborate with Solutions Architects, Implementation Managers, Solution Engineers, and Product Managers to analyze requirements and develop solutions to implement them.
• Process Engineering: Create a process engineering plan in collaboration with customer resources to align customer processes to OV products.
• Data Analysis and Mapping: Analyze customer data by manipulating CSV, JSON, and/or spreadsheets mapping it to existing data elements in the OneVest data dictionary and in collaboration with Solution Engineers and Product Managers add new entries to the data dictionary/database as appropriate.
• Create Customer Organization structures: Discover and set up organization structures, user roles, permissions, page configurations, and collaborate with Solutions Engineers to build workflows.
• Drive high quality customer outcomes: Perform functional testing, validation of configurations, and provide support for internal quality assurance, as well as customer’s user acceptance testing.
• Provide customer demos: Demo configurations and integrations to customers eliciting feedback to improve the end-user experience prior to hand-off to customers for user acceptance testing.
• Support project management: Collaborate with the Implementation Manager in ongoing planning, risk mitigation, issue resolution, escalations, and delivering simultaneously for multiple customer projects.
• Provide subject matter expertise: Act as an SME for customers to assist in navigating their implementation from project kick-off through to launch.
• Participate in change management: Identify and document change requests as part of the change management process.
• Participate in training: Lead end-user training and train the trainer sessions.
• Transition Live Customers: Collaborate with internal teams (Product & Technology, Implementation, Revenue) to improve the seamless transition of the customer from implementation to business as usual.
• Deliver customer documentation: Working with internal teams (Product and Implementation), contribute to development of customer-facing content; training documentation, knowledge base, and FAQs.
• Facilitate continuous improvement: Contribute to continuous improvement of internal processes, procedures, and templates to ensure a seamless customer experience.
• Personal time management: Manage & prioritize multiple fast-paced projects at any given time.
• Mentor: Mentor Business Analysts to help them learn the Wealth Management industry and grow their analytical skills.

Must Haves:

• Post-secondary education in Business Administration, Operations, Engineering, Computer Science, or similar.
• 7+ years experience as a Business Analyst in Fintech, Consulting in Financial Services, or Wealth Management, or similar.
• Experience Configuring Saas Platforms based on customer needs and data availability.
• Knowledge of how a Wealth Management firm operates from the front to back office.
• Experience in technical scope documentation and solution configuration for B2B customers with track record of scope and change control.
• Proficiency in metadata and data dictionary management with CSV, JSON and spreadsheets using Excel/Google Sheets and/or similar data treatment tools.
• Knowledge of how ingested data is integrated into systems and may be displayed to end users.
• Ability to manage and query large datasets and spreadsheets.
• Experience utilizing AI tools in a professional setting including the ability to create agents to assist with repetitive tasks or processes.
• Strong written and verbal communication skills, with an ability to negotiate scope/out of scope features with customers.
• Ability to lead conversations with diverse customer teams while operating in an internal cross functional pod with project manager, solutions engineers, solution architects, and other business analysts.

Nice to Haves:

• Experience as a Business Analyst specifically at Addepar, InvestCloud, Envestnet, Broadridge, Orion, FNZ, SS&C, or similar.
• Understanding of Project Management principles and SaaS delivery.
• Experience participating in Agile deliveries and utilizing tooling such as Asana, Jira, Linear, or SalesForce.
• Implementations of financial technology products that are configurable to customer’s requirements.
• Demonstrated abilities for data analysis, data science, or SQL or relevant coding experience.
• Experience mentoring junior business analysts.
• Fluent in French.

What It’s Like To Work With Us:

• Culture: It’s fun, rewarding, fast-paced - and we build cool stuff, too!
• Vacation: 4 weeks of vacation in addition to a company wide shutdown between Christmas and New Year
• Flexibility: A flexible & hybrid working environment
• Health & Wellness: Comprehensive Group Health, Dental and Vision Benefit Plan right from the start
• Equity: Employee Stock Option Purchase Plan

AI Use In Our Hiring Process:

OneVest does not currently use AI to screen, assess, or select candidates as part of the recruitment process.

OneVest is dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, including those with visible and non-visible disabilities. If you require accommodations at any stage of the recruitment and selection process, please reach out to [e-mail] and we’ll be happy to support you.