Senior Business Analyst

EPAM Systems; Toronto; On-site; CAD 95,000 - 125,000; Full time

Job summary

A leading global provider of digital services in Toronto is seeking a Senior Business Analyst with retail domain experience. You will collaborate with diverse teams to design and support solutions that enhance loyalty initiatives. The ideal candidate has over 5 years of business analysis experience, strong problem-solving skills, and a background in Agile methodologies. This role offers competitive compensation, extended healthcare, and various opportunities for skill development.

Benefits

Extended Healthcare with Prescription Drugs

Life and AD&D Insurance

Employee Assistance Program

Paid Time Off

Registered Retirement Savings Plan (RRSP) with Company match

Employee Stock Purchase Program

Unlimited access to LinkedIn learning solutions

Qualifications

• 5+ years of experience in business analysis, product ownership, or related roles.
• Expertise in loyalty partnership onboarding and API integrations.

Responsibilities

• Develop and maintain in-depth knowledge of supported applications.
• Partner with teams to design solutions that align with strategic goals.
• Manage and refine the team’s backlog, including user stories and acceptance criteria.
• Coordinate production deployments and provide incident support.

Skills

Business analysis

Retail domain experience

Agile/Scrum

Problem-solving

Data analysis

Collaboration

Education

Bachelor’s degree in Computer Science, Engineering, Business, or a related field

Tools

Jira

Confluence

Lucidcharts

SQL

Postman

Job description

We are hiring a Senior Business Analyst with retail domain experience, who will be responsible for designing, delivering, and supporting business and technical solutions that drive successful outcomes. Your role will involve collaborating with stakeholders across IT, business teams, and external partners to ensure the smooth execution of initiatives across our loyalty solution stack. Here at EPAM, we fully recognize that our people are the source of our success, and we are committed to helping EPAMers achieve their goals by offering various opportunities for skill development, career progression, and a supportive work environment where you can truly thrive! If you want to learn more, apply now!

Req#: 895003751

Responsibilities

• Develop and maintain in-depth knowledge of supported applications, their interfaces, data flows (API contracts, batch processes, transformations), and their technical environments to support loyalty solutions
• Partner with technical and business teams to design solutions that align with strategic goals, reduce technical debt, and enhance production readiness, with a focus on loyalty partnership onboarding and integrations
• Provide hands‑on support during all phases of delivery, including requirement gathering, solution design, development, testing, deployment, and post‑implementation activities
• Manage and refine the team’s backlog, including creating and prioritizing user stories, defining acceptance criteria, and estimating effort in collaboration with the Product Owner and stakeholders
• Help define functional and non‑functional requirements by collaborating with various stakeholders and ensure alignment with business needs
• Act as a liaison between Product Owners and development teams, facilitating seamless communication and maintaining focus on user value and team dependencies
• Oversee testing efforts, review test cases, drive regression testing processes, and ensure proof of testing before deployments
• Coordinate production deployments, manage Request for Change (RFC) submissions, and provide second‑level incident support during business hours
• Troubleshoot complex production issues, provide rapid recovery guidance during major incidents, and drive the implementation of permanent root‑cause fixes
• Use tools like Jira, Confluence, and Lucidcharts to provide documentation, support backlog management, and enhance collaboration

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field
• 5+ years of experience in business analysis, product ownership, or related roles
• Retail domain experience is required, with expertise in loyalty partnership onboarding and API integrations, including analyzing and interpreting API data (requests/responses and batch processing) to ensure seamless partner integration
• Strong knowledge of Agile/Scrum, SAFe methodology, and DevOps practices
• Proficiency in creating diagrams such as context diagrams, business process flows, and system documentation
• Experience with business analysis practices, including data analysis and requirements gathering
• Strong problem‑solving skills with the ability to manage ambiguity, resolve blockers, and simplify complex technical scenarios into actionable solutions
• Proven ability to collaborate effectively with cross‑functional teams, manage competing priorities, and deliver high‑quality results under tight deadlines
• Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Lucidcharts, and PowerPoint
• Proficiency in analyzing data using SQL and troubleshooting production‑related issues
• Comfort with JSON data and tools like Postman for API validation

Nice to have

• Experience with cloud environments such as Azure, AWS, or GCP
• Familiarity with microservices architectures, event streaming, and event‑driven design
• Knowledge of Data Lakes or Big Data Analytics tools
• Experience working with Large Language Models (LLMs) and Power Platform tools like Power BI or Power Apps

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short‑term Disability (Company Paid)
• Long‑Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top‑up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi‑national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$95,000 - CA$125,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [e-mail] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here (http://www.epam.com/content/dam/epam/careers/KB_Canada_AODA_abbr.pdf) to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi‑Year Access.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.