Senior Business Analyst

TELUS Agriculture & Consumer Goods; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading agriculture and consumer goods company in Toronto is seeking a Senior Business Analyst to revolutionize the food system with data-driven insights and process innovation. The ideal candidate will have 5+ years of experience and a strong background in business analysis within a technology-driven environment. This role involves analyzing processes, collaborating with stakeholders, and driving change management initiatives. Join us to make a significant impact in enhancing operational excellence and customer value.

Benefits

Diversity and inclusion commitment

Accommodation for applicants with disabilities

Qualifications

• 5+ years of proven experience as a Business Analyst.
• Strong analytical and problem-solving skills.
• Ability to interpret complex data and derive actionable insights.

Responsibilities

• Conduct thorough analysis of business processes to identify inefficiencies.
• Collaborate with stakeholders to gather and document business requirements.
• Lead the development of process maps and business models.

Skills

Analytical skills

Problem-solving

Communication

Data visualization

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Excel

SQL

Tableau

Salesforce

Power BI

Job description

This opportunity is remote/virtual or hybrid, therefore open to all candidates nationally

Are you ready to embark on an electrifying journey that will revolutionize the global food system?

Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) – a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food!

We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; united in passion and purpose, we collaboratively breathe life into these extraordinary opportunities.

Our Team and What We’ll Accomplish Together

We are the Customer Transformation Team, a powerhouse of visionary thinkers and change‑makers driving innovation, simplification, and growth across TAC. Our collective strength and diverse perspectives enable us to redefine what’s possible, seamlessly merging acquired expertise and talent to ignite a new era of operational excellence and customer value.

As our Senior Business Analyst, you’ll be the analytical engine behind this transformation — combining data‑driven insights, advanced modeling, and process engineering to bridge strategy and execution. You’ll help streamline our product portfolio and operational models, reducing complexity, enhancing focus, and enabling smarter investments where they deliver the most impact for our customers.

This is where analytical rigor meets transformative impact. You’ll collaborate with cross‑functional teams and senior executives to design, measure, and optimize key business processes — using data analysis to uncover opportunities, enhance efficiency, and improve decision‑making. Through powerful modeling, process innovation, and seamless systems integration, you’ll help create exceptional customer and employee experiences that set new industry standards.

What You’ll Do

• Conduct thorough analysis of business processes, workflows, and systems to identify inefficiencies and opportunities for transformation across the Agriculture and Consumer Goods value chain
• Collaborate with cross‑functional stakeholders including leadership, product teams, operations, and technology partners to gather and document business requirements, translating them into actionable transformation plans
• Lead the analysis, mapping and development of process maps, workflow documentation, customer journey, and business models that support strategic initiatives and drive operational excellence
• Perform data analysis across multiple sources to uncover insights and develop compelling recommendations that enhance process efficiency, inform executive decision‑making, and accelerate business growth
• Facilitate workshops and stakeholder meetings to champion continuous improvement, drive change management initiatives, and foster a culture of innovation across the organization
• Support the implementation of new systems and technology solutions, ensuring seamless alignment with business objectives, user needs, and organizational readiness
• Monitor and measure the impact of implemented solutions, providing regular updates to senior leadership on progress, outcomes, and opportunities for further optimization
• Partner with capability owners and delivery teams to identify user stories, clarify requirements, and define acceptance criteria that support scope development and project execution
• Develop executive‑level presentations and strategic storytelling materials that communicate complex analysis, insights, and recommendations in clear, action‑oriented formats

What You Bring

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field
• 5+ years of proven experience as a Business Analyst in a technology‑driven environment, software industry, or consulting
• Strong analytical and problem‑solving skills with the ability to interpret complex data and derive actionable insights
• Advanced MS and Google Workspace skills, particular Excel / Google sheet skills including data analysis, pivot tables, complex formulas, and data modeling
• Expertise in business analysis tools and methodologies, including process mapping, requirements gathering, and workflow documentation; familiar with the process mapping tools such as Visio, Lucid Chart
• Expertise in data visualization and reporting tools (e.g., Tableau, Power BI)
• Experience with enterprise systems and data: ERP (e.g., SAP S/4HANA), CRM (e.g., Salesforce), or other SaaS implementations
• Exceptional communication and influencing skills with a proven track record of presenting findings and recommendations to executives and diverse stakeholders
• Experience with Agile methodologies (Scrum, SAFe) and project management frameworks
• Ability to work effectively in a fast‑paced, collaborative environment while managing multiple priorities and stakeholder relationships
• Demonstrated experience leading change management initiatives and driving cross‑functional transformation programs

Great-to‑Haves

• Experience in the agriculture, consumer goods, or food supply chain industry
• Business Analysis certification (e.g., CBAP, CCBA), Process Improvement (e.g., Lean Six Sigma, ITIL), Project Management certification (e.g., PMP)
• Experience in SQL with experience querying databases (e.g., Oracle, SQL Server) to extract, manipulate, and analyze data
• Familiarity with additional technical tools such as Python, JIRA, or experience working in a multiregional matrix organization

At TELUS Agriculture and Consumer Goods, we pledge our commitment to actively promote diversity, equity, inclusion, reconciliation and accessibility. We celebrate and value your unique perspective and life experiences, and we invite you to join us in our journey of growth and learning. Together, we aspire to foster a global community where all individuals are respected, heard, and can authentically bring their whole selves to work.

A significant and sustained effort will be made to support candidates from equity‑deserving groups and with lived experience of marginalization and oppression (including Black, Indigenous and People of Colour, LGBTQIA2S+ and persons with disabilities). We offer accommodation for applicants with disabilities during the recruitment process.