Senior Best Practice & Change Lead - Hybrid

Sun Life Financial; Montreal; Hybrid; CAD 80,000 - 128,000; Full time

Job summary

A leading financial services company seeks a Senior Best Practice Consultant in Montreal. The role focuses on leading projects for optimal service delivery and continuous improvement. Responsibilities include managing client relations, bridging operations and IT, and serving as a change agent. Candidates should have strong business analysis and project management skills, as well as a degree in Business. A hybrid working model is offered, along with various perks and opportunities for professional development.

Benefits

Access to short-term assignments

Collaborative team environment

Charitable giving program

Care Days for self-care

Flexible work arrangements

Qualifications

• Strong business analysis skills and a results-oriented mindset.
• Proven problem-solving skills with an ability to resolve issues.
• Strong leadership skills, managing change in ambiguous environments.

Responsibilities

• Represent Group Wealth Operations on projects impacting business operations.
• Manage a portfolio of continuous improvement initiatives and process redesign activities.
• Work with leaders to prioritize initiatives and improve processes.

Skills

Business analysis skills

Leadership

Problem-solving

Excellent communication

Project management

Data analysis

Attention to detail

Education

Undergraduate degree in Business or equivalent

Lean Six Sigma, PMP or other industry accreditation

Tools

MS Excel

Visio

PowerPoint

SharePoint

Word

Job description

A leading financial services company seeks a Senior Best Practice Consultant in Montreal. The role focuses on leading projects for optimal service delivery and continuous improvement. Responsibilities include managing client relations, bridging operations and IT, and serving as a change agent. Candidates should have strong business analysis and project management skills, as well as a degree in Business. A hybrid working model is offered, along with various perks and opportunities for professional development.