Senior Automotive Parts Advisor - Kelowna

Canadian Tire Corporation, Limited; Kelowna; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

Canadian Tire Corporation, Limited seeks a PartsPro Team Lead for PartSource. You will drive sales using our parts lookup system, supervise store operations, and coach staff to deliver exceptional customer experiences.

Responsibilities include opening/closing duties, inventory control, and ensuring safety and appearance standards. A passion for autos and strong communication are essential for success.

Qualifications

• 1-3 years of retail experience in a supervisory role.
• Passion for automobiles and automotive parts knowledge.
• Ability to lead, coach, and develop a team.
• Strong communication and problem-solving skills.
• Flexibility for varied schedules including evenings, weekends, holidays.

Responsibilities

• Identify correct parts using PartSource OS and vendor platforms.
• Explain product features, benefits, and warranty details.
• Oversee store operations, opening/closing duties when needed.
• Coach and train new or junior staff.
• Ensure inventory control and compliance with standards.
• Handle daily shipping/receiving tasks and returns processing.
• Maintain store appearance and safety, PPE usage.

Skills

Leadership

Customer service

Communication

Problem solving

Supervisory experience

Tools

Point of Sale

Job description

Position Overview

We are seeking a dedicated PartsPro Team Lead for PartSource. This role comes with a competitive salary and comprehensive benefits. As the PartsPro Team Lead, you'll utilize your auto parts expertise to drive sales in your PartSource store, applying our parts look-up system to identify and sell suitable automotive parts solutions to our customers. When the store management team is absent, you will assume keyholder responsibilities and oversee all aspects of store operations. Your contribution will be crucial in fostering positive relationships with our customers.

Key Responsibilities

• Utilize the PartSource Operating System and external vendor platforms to identify the correct parts, process transactions, and sell suitable automotive parts solutions.
• Effectively communicate product features, benefits, and warranty details to customers.
• Participate in in-store recognition programs, contests, and customer feedback initiatives.
• Provide constructive feedback to management regarding team performance.
• Delegate and ensure completion of store tasks in a timely manner.
• Assume store opening and closing duties in the absence of store management.
• Coach and train new or junior store staff.
• Support enforcement of audit compliance, inventory control, and company standards.
• Execute daily shipping/receiving tasks, including returns processing and related documentation.
• Uphold store appearance and merchandising standards and maintain a safe work environment including PPE (Personal Protective Equipment)
• Recommend maintenance or repairs for store and delivery vehicles.

Qualifications

• Passion for automobiles, coupled with strong knowledge of automotive parts and systems.
• Dedication to delivering an exceptional customer experience.
• Effective leadership skills, with a focus on coaching and team development.
• Excellent communication and problem-solving skills.
• 1-3 years of retail experience in a supervisory role.
• Proficiency in computer systems, including point of sale.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Capable of lifting and moving merchandise up to 50 lbs for up to 8 hours per shift
• Familiar with using protective equipment, including mandatory certified safety shoes (provided upon hire), and as required, safety glasses, reflective safety vest, gloves, and apron.
• Possession of a valid Driver's License is an asset.

Compensation

We're always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $20.25 and $23.00 per hour. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

PartSource is an equal-opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This posting represents an existing vacancy within our organization.