Senior Associate, Strategy & Operations

DoorDash; Toronto; On-site; CAD 93,000 - 116,000; Full time

Job summary

A leading logistics company is seeking a Strategy & Operations Sr. Associate in Toronto. This role involves defining international strategies to combat fraud while using data analytics to improve customer experiences. Ideal candidates have a Bachelor's degree and 3+ years of relevant experience. Compensation ranges from $93,000 to $116,000 CAD with a comprehensive benefits package.

Benefits

Paid time off

Paid parental leave

Wellness benefits

Medical, dental, and vision benefits

Qualifications

• 3+ years of experience in consulting, strategy, operations, or related experience; high-growth experience preferred.
• Interest in operating in a fast-paced, ownership-driven environment.
• Proven ability to effectively balance multiple competing priorities.

Responsibilities

• Define and implement DoorDash's international strategy in Dasher fraud.
• Analyze fraud vectors across DoorDash's platform to identify bad actors.
• Engage with product and cross-functional teams to establish goals.

Skills

Problem solving

Analytical skills

Communication skills

Team collaboration

Data-driven decision-making

Proficiency in SQL

Excel expertise

Education

Bachelor's Degree

Job description

About the Team

The Fraud team is looking for a Strategy & Operations Sr. Associate based in Canada to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You7ll specifically be focused on creating our strategy and executing against ambitious goals around reducing Dasher fraud across our restaurant and new business vertical business in Canada, Australia, and New Zealand and become the point person for understanding dasher behavior that suggests fraud in these countries. You7ll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you7ll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About the Role

You are a data-driven truth seeker and strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while aligning others, empowering teams, and driving collaboration across the company. Sound like you? Read on…

You7re excited about this opportunity because you will…

• Have a chance to define and implement DoorDash's international strategy in Dasher fraud and be responsible for delivering direct business impact to DoorDash
• Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform while improving the experience of good users
• Influence and engage across the company – partner with the product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs
• Improve through experimentation – Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

We7re excited about you because you have…

• Bachelor's Degree
• 3+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred. Prior fraud experience is not required
• Interest operating in a fast-paced, ownership-driven environment
• Proven ability to effectively balance multiple competing priorities
• Experience contributing to large projects, hitting goals, and succeeding in a team environment while also being self-sufficient in driving end to end projects
• Proven problem solving and analytical skills
• Proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
• Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That7s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$93,000—$116,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We7re committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We 27re committed to growing and empowering a more inclusive community within our company, industry, and cities. That7s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.