Senior Associate, Salesforce Business Analyst

PwC; Canada; On-site; CAD 85,000 - 135,000; Full time

Job summary

PwC Canada is seeking a Senior Associate Salesforce Business Analyst to partner with clients and cross-functional teams, translating needs into Salesforce solutions and guiding delivery from design to adoption.

You will lead stakeholder sessions, craft user stories, collaborate with developers and UX consultants, and ensure alignment with enterprise standards while advancing client outcomes.

Qualifications

• 2+ years of experience with the Salesforce platform (analysis and/or configuration).
• Experience with requirements gathering, user stories, acceptance criteria, and process documentation.
• Experience delivering Salesforce solutions in complex environments (healthcare/public sector a plus).
• Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant.

Responsibilities

• Lead requirements gathering sessions with business and operational stakeholders.
• Translate business needs into user stories, process flows, and functional requirements.
• Collaborate with developers and UX consultants to shape end-to-end solutions.
• Configure Salesforce solutions using declarative tools to support workflows.
• Support testing, validation, planning and change management activities.
• Maintain traceability artifacts to support delivery governance.
• Ensure solutions align with enterprise standards and delivery best practices.

Skills

Requirements gathering

Stakeholder engagement

User stories

Process documentation

Salesforce data models

Workflow configuration

Tools

Salesforce platform

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Lead requirements gathering sessions with business and operational stakeholders
• Translate business needs into user stories, process flows, and functional requirements
• Collaborate closely with developers and UX consultants to shape end-to-end solutions
• Configure Salesforce solutions using declarative tools to support business workflows
• Support testing, validation, planning and change management activities
• Maintain traceability artifacts that support delivery governance
• Ensure solutions align with enterprise standards and delivery best practices

What You'll Bring:

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 2+ years of experience with the Salesforce platform (analysis and/or configuration)
• Strong experience with:

• • Requirements gathering and stakeholder engagement
  • User stories, acceptance criteria, and process documentation
  • Salesforce data models and workflow configuration

• Experience working in cross-functional and diverse consulting or delivery teams
• Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
• Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
• Exposure to Service Cloud or Health Cloud / Home Health
• Experience supporting mobile or field-based service workflows
• Familiarity with data privacy, compliance, or regulated operating environments
• Comfortable using AI with clear expectation of human review
• As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour être parfaitement à l'aise, faites-le-nous savoir à l'étape de la demande d'emploi.

L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l'IA pour améliorer votre expérience. Par exemple, pendant l'examen du curriculum vitæ ou l'élaboration d'une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide à mieux lutter contre les préjugés, car l'évaluation des candidats se fait de façon juste et équitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d'évaluer le lien entre leurs compétences et leurs chances de réussir chez PwC Canada. Bien que l'IA facilite certains aspects de notre processus de recrutement, les décisions finales d'embauche sont toujours prises par des personnes. Pour en savoir comment nous utilisons la protection des données personnelles, consultez notre politique d'ilé.