Senior Associate, Resource Management

Ernst & Young Advisory Services Sdn Bhd; Vancouver; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading global professional services firm is seeking an RM Senior to join their Vancouver team. Responsibilities include supporting resource management strategies and managing the deployment of client-serving professionals. Ideal candidates will have 1-3 years of experience, strong analytical and communication skills, and a Bachelor's degree. This position offers a competitive salary and extensive benefits, including a focus on well-being and career development.

Benefits

Comprehensive medical, dental, and drug coverage

Mental health benefits

Generous time off

Employee Assistance Program

Learning programs

Qualifications

• 1-3 years of relevant work experience.
• Meticulous attention to detail.
• Ability to resolve issues quickly.

Responsibilities

• Support Resource Management strategy and deployment.
• Manage capacity of client-serving professionals.
• Build relationships with leadership to meet staffing needs.

Skills

Strong analytical skills

Communication skills

Client service focus

Problem-solving skills

Teamwork

Advanced Microsoft Excel

Education

Bachelor's degree or equivalent work experience

Job description

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Join EY and help to build a better working world.

The opportunity

The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our GCR Tax Group.

The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilities

As an RM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Resource Management strategy to effectively deploy Tax client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and the Lead to support the client serving professionals.

• Responsible for staffing of all level resources as well, maintaining Retain with client bookings and resource projections
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Produce weekly communications including general forecasting, availability and capacity management reporting as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Audit Retain regularly for accuracy
• Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
• Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
• Communicate regularly with RM and practice managers on status of staffing requirements and issues
• Identify over/under utilized individuals and bring to attention of RMS as required.
• Identify conflicts and resolve or elevate
• Support SSL RM Lead in addressing complex scheduling assignments.
• Confirm resource independence prior to client bookings where applicable
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Communicate regularly with Resource Management team on the status of staffing requirements
• Demonstrate effective teaming with Tax and cross service line RM team(s) by proactively/creatively responding to requests.
• Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model
• Partner with the Tax Talent Team (i.e. HR) on Head Count and Performance Management initiatives
• Work with peers across the Canadian Tax RM team to share resources and leading practices
• Involved in ad hoc projects as required

Skills and attributes for success

• Strong analytical skills, with meticulous attention to detail
• Very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Outstanding teamwork and interpersonal skills
• 1-3 years of relevant work experience
• Advanced Microsoft Excel skills
• Bachelor's degree, or equivalent work experience

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting ourneuroinclusionand accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, background, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $65,600 to $98,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Are you ready to shape your future with confidence? Apply today.