Senior Associate, Resource Management

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global consulting firm based in Toronto is seeking an RM Senior to support resource management functions in the Tax Canada team. The role involves staffing, data maintenance, and building relationships with leadership. Candidates should have strong analytical skills, a bachelor's degree, and 1-3 years of relevant experience. This position offers a comprehensive benefits package, including medical coverage, generous time off, and opportunities for career growth within a diverse and inclusive environment.

Benefits

Comprehensive medical, dental, and prescription coverage

Generous vacation and personal days

Career development and advancement opportunities

Qualifications

• 1-3 years of relevant work experience.

Responsibilities

• Responsible for staffing resources and managing client bookings.
• Maintain databases regarding client data and staff skills.
• Build strong relationships with partners and senior leadership.
• Monitor unassigned resources and identify assignments.
• Assist with annual planning processes.

Skills

Strong analytical skills

Very strong written and verbal communication

Proven client-service focus

Strong problem-solving skills

Outstanding teamwork and interpersonal skills

Advanced Microsoft Excel skills

Education

Bachelor’s degree or equivalent work experience

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The RM Senior provides functional support to the Sub-Service Line (SSL) RM Lead. This role will provide coverage and support to our GCR Tax Group. The Resource Management (RM) Senior is a member of the Tax Canada Resource Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The RM Senior will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilisation data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilities

• Responsible for staffing of all level resources, maintaining retain with client bookings and resource projections.
• Maintain databases regarding client data, staff preferences, skills and restrictions as required.
• Produce weekly communications including general forecasting, availability, and capacity management reporting as required.
• Monitor unassigned resources, act as point of contact for unassigned staff, and identify assignments for the same.
• Audit retain regularly for accuracy.
• Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges.
• Assist with annual planning process – include data input to the planning tool as directed by RM team leaders.
• Communicate regularly with RM and practice managers on the status of staffing requirements and issues.
• Identify over/under‑utilised individuals and bring them to the attention of RM as required.
• Identify conflicts and resolve or escalat[e]e.
• Support SSL RM Lead in addressing complex scheduling assignments.
• Confirm resource independence prior to client bookings where applicable.
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Communicate regularly with the Resource Management team on the status of staffing requirements.
• Demonstrate effective teaming with Tax and cross‑service line RM teams by proactively and creatively responding to requests.
• Participate in the orientation of new hires by providing an overview of the Resource Management function and operating model.
• Partner with the Tax Talent Team (i.e., HR) on head‑count and performance‑management initiatives.
• Work with peers across the Canadian Tax RM team to share resources and leading practices.
• Involved in ad hoc projects as required.

Skills and attributes for success

• Strong analytical skills with meticulous attention to detail.
• Very strong written and verbal communication.
• Proven client‑service focus, with an ability to resolve issues quickly and with a sense of urgency.
• Strong problem‑solving skills.
• Outstanding teamwork and interpersonal skills.
• 1‑3 years of relevant work experience.
• Advanced Microsoft Excel skills.
• Bachelor’s degree or equivalent work experience.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social well‑being. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, mental health benefits, a robust Employee Assistance Program, and group savings plans to promote overall well‑being. We offer generous time off, including personal days, vacation days, additional firm‑wide holidays, and the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Are you ready to shape your future with confidence? Apply today.

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