Senior Assistant Manager, Future Operations and Transformation

National Dental Centre Singapore; Outram; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading dental healthcare provider in Nova Scotia is seeking a Senior Assistant Manager for Future Operations and Transformation. This role will support the planning and management of transformational projects for dental clinic operations, focusing on building system capabilities and cross-functional collaboration. Ideal candidates should have experience in healthcare operations or project management. The position involves developing training, enhancing service delivery, and fostering a culture of excellence.

Qualifications

• Some experience in healthcare operations, transformation, or project management.

Responsibilities

• Lead the training build-up for operations staff.
• Conduct horizon scanning for new operational concepts.
• Develop documentation to support implementation.
• Promote a culture of continuous learning.
• Manage implementation of transformation projects.
• Collaborate to redesign workflows.
• Track project milestones and manage risks.
• Support design and implementation of operational components.
• Work closely with IT and clinical stakeholders.
• Facilitate user testing and training.

Job description

Senior Assistant Manager, Future Operations and Transformation

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities

• Lead the training build‑up for operations staff to prepare them for a new system and concept of operation.


• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore the possibility for their adoption.


• Develop and deliver documentation, such as SOPs and toolkits, to support implementation and mainstreaming.


• Promote a culture of continuous learning and operational excellence across the department.


• Manage and monitor the implementation of transformation projects.


• Collaborate with cross‑functional teams to redesign workflows and improve service delivery.


• Track project milestones, manage risks, and ensure successful execution.


• Support the design, acceptance, and implementation of operational components/modules for in‑house, cluster and national projects.


• Work closely with IT and clinical stakeholders to ensure systems meet operational needs.


• Facilitate user testing, training, and post‑implementation support to drive adoption and efficiency.

Requirements

• Preferably some experience in healthcare operations, transformation, or project management.

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