Senior Application Support Specialist

Trans Mountain; Calgary; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Savings plan

Job summary

Trans Mountain Corporation is seeking an experienced IT professional to provide Tier 2/3 support for Microsoft 365 and to administer SharePoint Online across our organization. You will manage incidents, coordinate with Microsoft and vendors, and help optimize our information architecture and collaboration platforms.

The role emphasizes governance, documentation and stakeholder collaboration, with in-office work at our Calgary head office and a focus on reliable service delivery and continuous

Qualifications

• Post-secondary education in IT, CS, or related discipline.
• Three to five years supporting business applications in enterprise environments, including at least two years on SharePoint Online.
• Demonstrated administration across Microsoft 365 admin centers, especially SharePoint admin center.
• Knowledge of SharePoint information architecture: site collections, content types, managed metadata, permission inheritance and search config.
• Experience with ticketing/change management (ServiceNow or Azure DevOps).
• Consistent track record of delivering high-quality work and managing competing priorities.
• Ability to work with diverse stakeholders and communicate effectively.
• Commitment to inclusive, collaborative workplace culture.

Responsibilities

• Act as tier 2 and tier 3 support for Microsoft 365 apps, owning tickets from intake to closure.
• Triage, investigate and resolve incidents related to SharePoint Online, Teams, OneDrive and related apps.
• Meet response and resolution targets and keep ticket records current for accurate reporting.
• Reproduce faults, identify root cause, and apply fixes or documented workarounds.
• Coordinate with Microsoft support and third-party vendors when issues are outside internal control.
• Contribute to problem management by identifying recurring incidents and proposing durable remediation.
• Administer SharePoint Online as the organization’s primary document and collaboration platform.
• Create, configure and maintain site collections, hub sites, and team sites per information architecture.
• Manage site permissions, access requests, sharing settings, and external access with least-privilege principles.
• Build and maintain document libraries, lists, site columns, content types, views and managed metadata sets.
• Support content migrations, including pre-migration analysis and post-migration validation.
• Troubleshoot search, versioning, retention, sync and performance across sites and libraries.
• Maintain low-code and SharePoint Framework customizations and regression testing after tenant changes.
• Use low-code and scripting tools to reduce manual effort in processes and support work.
• Identify patterns solvable by configuration, automation or user education instead of manual work.
• Maintain configuration docs, runbooks and knowledge base articles for the service desk.
• Collaborate with site owners to define responsibilities and provide day-to-day guidance on site management.
• Report to Manager, Application Support on ticket volumes, recurring issues and platform risks.

Skills

SharePoint Online

Microsoft 365

Incident management

Problem solving

Communication skills

Education

Post-secondary IT/CS

Tools

SharePoint Admin Center

ServiceNow

Azure DevOps

Job description

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state‑of‑the‑art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world‑class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long‑term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled‑worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary Head Office

Department: Information Technology — Solutions Delivery & Support

Reports to: Manager, Application Support

Worker Type: Employee

Schedule Type: Full‑time

Work Setting: In‑office

Key Responsibilities

• Act as tier 2 and tier 3 support for Microsoft 365 applications, taking ownership of tickets from intake through to closure.
• Triage, investigate and resolve incidents and service requests relating to SharePoint Online, Teams, OneDrive and associated business applications.
• Meet agreed response and resolution targets, keeping ticket records current so reporting on volumes and trends stays accurate.
• Reproduce reported faults, isolate root cause, and apply either a permanent fix or a clearly documented workaround.
• Coordinate with Microsoft support and third‑party vendors when an issue sits outside internal control and track those cases to closure.
• Contribute to problem management by identifying recurring incidents and proposing durable remediation.
• Administer SharePoint Online as the organization’s primary document and collaboration platform.
• Create, configure and maintain site collections, hub sites, communication sites and team sites in line with the approved information architecture.
• Manage site permissions, access requests, sharing settings and external access, applying least‑privilege principles consistently.
• Build and maintain document libraries, lists, site columns, content types, views and managed metadata term sets.
• Support content migrations into SharePoint Online, including pre‑migration analysis, permission mapping and post‑migration validation.
• Troubleshoot search, versioning, retention, sync and performance issues across sites and libraries.
• Maintain low‑code and SharePoint Framework customizations delivered by the development team, including regression testing after tenant changes.
• Use the low‑code and scripting tools in the platform to remove manual effort from business processes and from support work itself.
• Identify support patterns that can be resolved through configuration, automation or user education rather than repeat manual intervention.
• Maintain configuration documentation, support runbooks and knowledge base articles for the service desk.
• Work with site owners to define their responsibilities and coach them in day‑to‑day site management.
• Report to the Manager, Application Support on ticket volumes, recurring issues and emerging platform risks.

Qualifications And Professional Experience

• Post‑secondary education in information technology, computer science, or related discipline.
• Three to five years supporting business applications in an enterprise environment, including at least two years focused on SharePoint Online.
• Demonstrated administration experience across the Microsoft 365 admin centres, particularly the SharePoint admin centre.
• Working knowledge of SharePoint information architecture: site collections, content types, managed metadata, permission inheritance and search configuration.
• Experience working within a formal ticketing and change management process, such as ServiceNow or Azure DevOps.
• A consistent track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
• Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
• Effective communication skills, including the ability to convey information clearly, respectfully, and professionally.
• Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

• Willingness and ability to travel as required.
• May need to provide support outside of regular business hours and/or on the weekend.

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: [e-mail] or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.