Senior App Support Engineer—Reliability & Automation

Ciena; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading technology company in Canada is seeking a Senior Applications Support Engineer to ensure the reliability and scalability of enterprise applications. This role involves managing critical systems, leading incident responses, and implementing automation. The ideal candidate should have strong experience with cloud infrastructure and exceptional problem-solving skills. This position offers opportunities to impact systems in a collaborative environment.

Qualifications

• Experience managing and maintaining highly available systems.
• Proficiency in programming to automate tasks.
• Strong understanding of monitoring tools.
• Deep knowledge of system performance optimization.
• Excellent communication skills across teams.

Responsibilities

• Design and manage robust infrastructure solutions.
• Monitor system health using metrics and automated tools.
• Lead incident response efforts during service disruptions.
• Analyze root causes of failures and implement fixes.
• Develop scripts to automate repetitive tasks.
• Collaborate with development teams on reliability goals.

Skills

System performance optimization

Incident management

Automation scripting

Cloud-based infrastructure

Metrics analysis

Communication skills

Education

Master’s degree in Computer Science or related field

Tools

Salesforce

Oracle

Mulesoft

ServiceNow

Oracle Integration Cloud

Advanced observability tools

Job description

A leading technology company in Canada is seeking a Senior Applications Support Engineer to ensure the reliability and scalability of enterprise applications. This role involves managing critical systems, leading incident responses, and implementing automation. The ideal candidate should have strong experience with cloud infrastructure and exceptional problem-solving skills. This position offers opportunities to impact systems in a collaborative environment.