Senior API Support Engineer - Hybrid, Growth & Impact

SurveyMonkey; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading survey software company in Ontario is seeking a Technical Support Specialist. You will troubleshoot and resolve complex technical issues, improve processes, and collaborate with teams to enhance customer satisfaction. Strong problem-solving and communication skills are essential, along with 3 years of relevant experience. The role offers a hybrid work environment and opportunities for professional growth.

Benefits

Opportunity for career advancement

Flexible hybrid work environment

Supportive team culture

Qualifications

• Minimum 3 years of experience solving technical issues for customers.
• At least 2 years of experience supporting developers using an API.
• Proven ability to build and maintain relationships with internal and external collaborators.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers.
• Improve processes for tracking and addressing technical issues.
• Communicate effectively with customers and internal teams.

Skills

Problem-solving skills

Communication skills

Collaboration

Technical issue resolution

Tools

Salesforce

Web technologies (HTML, JavaScript, CSS)

Logging technologies (Splunk)

Job description

A leading survey software company in Ontario is seeking a Technical Support Specialist. You will troubleshoot and resolve complex technical issues, improve processes, and collaborate with teams to enhance customer satisfaction. Strong problem-solving and communication skills are essential, along with 3 years of relevant experience. The role offers a hybrid work environment and opportunities for professional growth.