Senior Analyst, Quality Assurance - Web

Four Seasons; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Four Seasons in Toronto seeks a Senior Analyst, Quality Assurance - Web to own testing across customer-facing and internal web apps, ensure reliability and release readiness.

You will collaborate with Product, Engineering and Platform teams, design test coverage, implement automation in CI/CD, and monitor system observability to drive quality improvements.

Qualifications

• Experience in full lifecycle QA for web applications.
• Ability to design comprehensive test coverage from requirements and specs.
• Strong collaboration with Product, Engineering and Platform teams to ensure quality goals are met.

Responsibilities

• Own full lifecycle testing across web apps, backend services, and APIs.
• Develop, maintain, and execute test cases and suites (TestRail).
• Design and implement automation to support reliable release cycles in CI/CD.
• Validate user journeys and critical workflows, monitor results, and communicate risks clearly.
• Provide risk-based quality assessments and release readiness recommendations.

Skills

TestRail

Automation

Web testing

API testing

CI/CD

Tools

CI/CD pipelines

Observability tools

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Senior Analyst, Quality Assurance - Web

The Senior Analyst, Quality Assurance - Web is responsible for ensuring the quality, stability, and reliability of our corporate customer-facing and internal web applications.

This role reports to the Senior Director, Brand, Content & eCommerce and partners closely with Product, Engineering, and Platform teams to validate functionality across frontend, backend, and integrations, with a strong focus on preventative quality practices and automation-led testing.

Beyond traditional testing, the QA Analyst contributes to system reliability by validating critical user journeys, leveraging production telemetry, and ensuring applications are observable, testable, and release-ready.

Success in this role is measured by the ability to identify risks early, enable confident releases, and drive continuous improvement in system behavior and performance.

What You'll Be Doing:

Full Lifecycle QA

• Own full lifecycle testing across web applications, backend services, and APIs, including functional, integration, regression, and exploratory testing.
• Analyze business requirements, technical specifications, and integration documentation to design comprehensive and effective test coverage.
• Collaborate with Product Owners, Technical Leads, and stakeholders to refine requirements, define acceptance criteria, and ensure alignment on quality expectations.
• Develop, maintain, and execute test cases and test suites in TestRail, ensuring coverage evolves with product changes.
• Validate user experience, system behavior, data flows, and critical user journeys across supported workflows and system dependencies.
• Identify, document, and prioritize defects based on severity, impact, and risk, ensuring clear communication and timely resolution.
• Provide risk-based quality assessments and release readiness recommendations prior to production deployments.
• Maintain and execute regression test suites to ensure application stability across releases.
• Monitor testing progress and compile clear test reports, including automation coverage, defect trends and summaries and overall quality assessments.
• Provide informed recommendations on product quality improvements and release readiness based on testing outcomes.

Automation and Quality Enablement

• Design, develop, maintain, and execute automated test suites for web, API, and mobile platforms, with a focus on critical business workflows, integrations, reliability, and release quality.
• Integrate automated tests into CI/CD pipelines to support fast, reliable release cycles.
• Continuously expand automation coverage across high-risk and high-impact user journeys.
• Validate system behavior pre- and post-release, including targeted production checks where appropriate.
• Use test results and system signals to identify reliability risks, regressions, and patterns impacting stability.
• Partner with engineering to ensure systems are observable, testable, and resilient to failure scenarios.
• Apply observability and monitoring practices to assess system health, including tracking latency, error rates, and application performance trends.
• Support reliability engineering efforts by validating service dependencies, critical user journeys, and production readiness through synthetic monitoring and health checks.

QA Process, Collaboration, and Continuous Improvement

Work closely with the QA team to evolve QA processes, standards, and tooling. Contribute to continuous improvement of quality engineering practices,