Senior Analyst, Operations Risk & Controls

Manulife John Hancock; Southwestern Ontario; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Flexible environment

Diversity & inclusion

Global team

Job summary

Manulife John Hancock is seeking a Senior Analyst, Operations Risk & Controls to provide expert guidance on operational risk, controls, and transformation governance across Canada Operations. The role assesses risks, challenges stakeholders, and ensures controls are integrated into project delivery.

You will work with project managers, business leads, and technology teams, participate in governance forums, and promote adherence to Change Delivery Risk Management standards.

Qualifications

• 5+ years of experience in operational risk, audit, controls, or transformation governance.
• Experience conducting risk assessments and controls assessments in large change initiatives.
• Familiarity with operational risk management frameworks, control frameworks, and governance practices.

Responsibilities

• Lead operational risk assessments for large-scale transformation initiatives, technology implementations, and process redesign efforts.
• Assess inherent and residual risks throughout project lifecycles and provide challenge to project stakeholders.
• Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
• Review future-state processes to identify key risks, control gaps, and potential operational impacts before implementation.
• Review project risk registers and ensure risks are appropriately documented, assessed, owned, and mitigated.
• Perform control impact assessments related to new or changing processes, systems, and operating models.
• Evaluate adequacy of proposed controls and recommend enhancements where gaps exist.
• Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
• Participate in governance forums and provide risk opinions regarding implementation readiness.
• Partner with project managers, business leads, and technology teams to embed risk management requirements into project delivery.
• Ensure compliance with Change Delivery Risk Management Standard requirements and associated governance expectations.

Skills

Operational risk management

Stakeholder management

Executive communication

Change management

Risk governance

Tools

Archer GRC

Job description

The Senior Analyst, Operations Risk & Controls provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.

The role is responsible for assessing, challenging, and advising on risks arising from strategic initiatives across Canada Operations, technology implementations, large-scale process changes, and operational transformations. The Senior Analyst ensures risks and controls are integrated into project delivery while maintaining adherence to enterprise standards, including the Change Delivery Risk Management Standard.

Position Responsibilities:

• Lead operational risk assessments for large-scale transformation initiatives, technology implementations, and process redesign efforts.
• Assess inherent and residual risks throughout project lifecycles and provide challenge to project stakeholders.
• Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
• Review future-state processes to identify key risks, control gaps, and potential operational impacts before implementation.
• Review project risk registers and ensure risks are appropriately documented, assessed, owned, and mitigated.
• Perform control impact assessments related to new or changing processes, systems, and operating models.
• Evaluate adequacy of proposed controls and recommend enhancements where gaps exist.
• Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
• Participate in governance forums and provide risk opinions regarding implementation readiness.
• Partner with project managers, business leads, and technology teams to embed risk management requirements into project delivery.
• Ensure compliance with Change Delivery Risk Management Standard requirements and associated governance expectations.

Required Qualifications:

• 5+ years of experience in operational risk, audit, controls, consulting, project risk, or transformation governance.
• Experience conducting risk assessments and controls assessments in large change initiatives.
• Strong knowledge of operational risk management frameworks, control frameworks, and governance practices.

Preferred Qualifications:

• Experience reviewing business transformations, technology implementations, or process redesign initiatives.
• Familiarity with project delivery methodologies and change management practices.
• Experience with Archer GRC, including risk assessments, issue management, control inventories, corrective action plans, reportable events, and governance reporting, is considered a strong asset.
• Strong stakeholder management and executive communication skills.
• Ability to challenge constructively and influence decision-making.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual