Senior Analyst, Enterprise Applications Support

OMERS; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading pension plan provider in Toronto seeks a support specialist for Enterprise IT applications. The ideal candidate will have 2-3 years of experience, strong troubleshooting skills, and knowledge of SQL and Windows systems. This role includes hybrid work requirements, with 4 days in the office each week, supporting the organization’s commitment to creating an inclusive, people-first culture.

Qualifications

• 2-3 years of support experience for Enterprise IT applications.
• Understanding of programming languages is necessary.
• Knowledge of ITIL and experience in IT operational roles are advantageous.

Responsibilities

• Provide 2nd/3rd level support for Enterprise IT Applications.
• Implement, test and integrate new applications.
• Analyze error trends to reduce downtime.

Skills

Troubleshooting

Communication Skills

Analytical Thinking

Customer Interaction

Tools

SQL

Windows Operating Systems

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth &development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Roles and Responsibilities

• Provide 2nd/3rd level support for Enterprise IT Applications
• Implement, test and integrate new applications.
• Perform routine system backups and upgrades.
• Maintain documentation of applications alongside their dependencies
• Investigate and diagnose system faults and errors.
• Installing system updates and performing data backups
• Running regular maintenance checks
• Provide instructions and training to staff when necessary.
• Monitor, record and respond to requests for support.
• Resolve technical issues within defined SLA.
• Analyze error trends aimed at reducing or minimizing down time.
• Identify organizational need for new applications.
• Support Enterprise Architects with technical specification for solutions as need arises.
• Communicate messages regarding systems issues to users promptly.
• Liaise with software suppliers to fulfil the requirements of the organization.
• Schedule and run regular tests to enhance the current systems and applications.
• Identify and develop functionality changes.
• Undertake regular reviews of Application Landscape and propose recommendations on future state

Essential Must Have’s

• At least 2 – 3 years’ providing support to Enterprise Wide IT Applications
• Basic understanding of Programming Languages
• Intermediate Application software Trouble Shooting Skills
• Extensive and demonstrable experience with supporting Client and Server-Side Applications
• Background in IT Operational Role
• Knowledge of Windows Operating Systems, Databases and SQL
• Periodic On Call support will be required as part of this role

Nice to Have’s

• Excellent Communication and Presentation Skills
• Analytical Thinking
• Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.
• Basic Experience with Continuous Improvement process
• Knowledge of ITIL
• Experience with File Transfer Solution, Imaging Solution

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.