Senior Analyst, Business Controls & Data Analytics

EPCOR; Edmonton; Hybrid; CAD 61,000 - 87,000; Full time

Benefits offered by this job

Hybrid work program

Job summary

EPCOR is seeking a Senior Analyst, Business Controls & Data Analytics in Edmonton, AB. The role focuses on data-driven insights, dashboards, and reporting to support Customer Operations, Meter Data and Billing, and related functions.

You will lead analytics, develop metrics, and ensure regulatory timelines are met. The position supports cross-functional initiatives and requires strong technical skills in SQL, Python, Power BI, and Databricks, with 4–6 years of experience in a utility setting.

Qualifications

• Degree in Economics, Data Science, Statistics, Business, Computer Science or Engineering is required.
• 4-6 years demonstrated analytical skills in a utility business environment.
• 2 years leadership experience in a direct supervisory, business analyst or project management role.
• Expert level skills in analytics, reporting, metrics design and data visualization.
• Proficiency in Word, Excel, Power BI (or similar data analytics platforms), SQL, Python, Databricks are essential.
• Intermediate knowledge of the Settlement System Code (AUC Rule 021) and the Tariff Billing Code (AUC Rule 004).
• Experience working in a regulated utility and understanding of project/change management.
• Experience implementing machine learning models to initiate improvements is asset.

Responsibilities

• Providing input to the Meter Data and Billing team business plans and directions.
• Developing, implementing and reviewing reporting, metrics and projects to ensure compliance.
• Facilitate needs workshops with clients to translate business problems into data visual recommendations.
• Conducting high level analyses, tracking, monitoring and reporting of operational metrics.
• Representing Meter Data and Billing in projects requiring analytical experience.
• Acting as a leader to other team members and providing guidance.
• Researching and leading implementation of new processes and tools for performance improvement.
• Manage procedure and dashboard documentation and ensure consistent process integration.

Skills

Analytical skills

Data visualization

Power BI

SQL

Python

Databricks

Leadership

Regulatory knowledge

Problem solving

Education

Economics/Data Science/Statistics/Business/CS/Engineering degree

Tools

Power BI

SQL

Python

Databricks

Job description

Highlights of the job

We are hiring a full time, permanent Senior Analyst, Business Controls & Data Analytics working out of Edmonton, AB.

At this time, we are accepting applications from both internal and external candidates. Internal EPCOR Employees please ensure that you are using your “@epcor.com” email address.

We're seeking a strategic and analytical Senior Data Analyst to support Customer Operations through data-driven insights, performance metrics, dashboards, and reporting. This role plays a key part in workforce planning, performance management, and strategy development. You’ll evaluate system data, identify trends, and benchmark against industry standards to optimize Customer Operations and ensure compliance with regulatory timelines. This role also supports cross-functional initiatives across Meter Data and Billing, Meter Operations, and Customer Connections.

What you’d be responsible for

• Providing input to the Meter Data and Billing team business plans and directions, ensuring an appropriate understanding of the Meter Data and Billing team strategy
• Developing, implementing and reviewing reporting, metrics and projects to ensure compliance with policies, standards, regulatory requirements and the mitigation of risks
• Facilitate needs workshops with clients to translate business problems into data visual recommendations and analytical solutions.
• Conducting high level analyses, tracking, monitoring and reporting of operational metrics to provide recommendations into financial decisions, process improvements, regulatory filings, management reporting and data governance completed within established timelines
• Representing Meter Data and Billing in projects and initiatives that require analytical experience and knowledge of Customer Operations
• Acting as a leader to other team members and providing guidance on department initiatives
• Researching, designing and leading the implementation of new processes, work practices, tools and system requirements necessary to achieve performance improvement
• Manage procedure and dashboard documentation and ensure consistent process integration across teams according to EPCOR standards

What’s required to be successful

• Degree in Economics, Data Science, Statistics, Business, Computer Science or Engineering is required
• 4-6 years demonstrated analytical skills in a utility business environment
• 2 years leadership experience in a direct supervisory, business analyst or project management role
• Expert level skills in analytics, reporting, metrics design and data visualization
• Proficiency in Word, Excel, Power BI (or similar data analytics platforms), SQL, Python, Databricks are essential
• Intermediate knowledge of the Settlement System Code (AUC Rule 021) and the Tariff Billing Code (AUC Rule 004)
• Experience working in a regulated utility
• Understanding of project management and change management
• Experience implementing machine learning models to initiate improvements and support decision making is considered an asset
• Excellent problem-solving skills with a focus on continuous improvement

As our ideal candidate, you bring strong analytical thinking, attention to detail, and a passion for using data to drive better business decisions. You take initiative, communicate clearly and confidently across all levels of the organization, and you thrive in collaborative, cross-functional environments. Your work is consistently accurate, high-quality, and thoughtfully executed. Your ability to translate complex data into actionable insights makes you a valuable partner in achieving operational excellence.

Other important facts about this job

Jurisdiction: CSU52

Class: P2

Wage: Starting from $53.92 per hour (Final Wage and step will be determined at the time of selection)

Hours of work: 80 hours biweekly

This position is eligible for the hybrid “Where we Work” program

This position may be eligible for EPCOR’s hybrid work program. This position is open to Internal applicants: This role offers flexible work arrangements under EPCOR's Where We Work Program. You'll primarily work from home three days a week, coming into the office as needed. Tuesdays and Wednesdays will be spent in the office but are subject to change.

Application deadline: August 28, 2026

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.