Senior Amazon Connect Engineer - Contact Center Lead

HCLTech; Brampton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global technology company located in Brampton is seeking an experienced software developer with expertise in Amazon Connect to lead the design and implementation of contact center solutions. The ideal candidate has over 7 years in software development, strong skills in Type Script and Python, and proven experience working with AWS services. This role involves collaboration with various stakeholders and a commitment to high-quality project delivery.

Qualifications

• Minimum 7 years of experience in software development.
• 3+ years experience in Amazon Connect as contact center lead or developer.
• Ability to write high-quality technical design documents.

Responsibilities

• Design, develop, deploy, and migrate contact center solutions.
• Configure and manage Contact Flows, Queues, and Routing Profiles in Amazon Connect.
• Collaborate with stakeholders to resolve technical issues.

Skills

Type Script

Python

Amazon Connect

Agile Methodology

AWS CloudWatch

AWS CloudTrail

Dynamo DB

Job description

A global technology company located in Brampton is seeking an experienced software developer with expertise in Amazon Connect to lead the design and implementation of contact center solutions. The ideal candidate has over 7 years in software development, strong skills in Type Script and Python, and proven experience working with AWS services. This role involves collaboration with various stakeholders and a commitment to high-quality project delivery.