Senior AI CCaaS Architect - Remote/Hybrid Lead

Bell Canada; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Technical Architect for their AI Contact Center team in Mississauga, Canada. This role involves designing contact center solutions using technologies such as Genesys and AWS, and requires expertise in AI and customer interaction optimizations. The candidate will lead projects, support integration teams, and have flexibility for remote work. A Computer Science or Engineering background and bilingual skills are key requirements.

Benefits

Comprehensive compensation package

Discount on services

Medical and dental benefits

Qualifications

• Experience with AI in contact centers required.
• Ability to design, develop, and integrate contact center solutions.
• Familiarity with cloud solutions like Amazon Connect is a plus.

Responsibilities

• Design and document contact center solutions.
• Oversee delivery of contact center solutions (CCaaS).
• Support development and integration teams.

Skills

Knowledge of the Genesys Cloud solution

Solid knowledge of Contact Center solutions

Experience in solution design related to artificial intelligence

Strong customer skills

Programming languages

Bilingual (English & French)

Education

Computer Science or Engineering background

Job description

A leading telecommunications company is seeking a Senior Technical Architect for their AI Contact Center team in Mississauga, Canada. This role involves designing contact center solutions using technologies such as Genesys and AWS, and requires expertise in AI and customer interaction optimizations. The candidate will lead projects, support integration teams, and have flexibility for remote work. A Computer Science or Engineering background and bilingual skills are key requirements.