Senior AI CCaaS Architect | Genesys/NICE/AWS

Bell; Mississauga; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a technical architect for contact center solutions. This role involves designing and integrating advanced solutions, collaborating with various teams, and ensuring successful delivery. Candidates must possess strong customer skills, a background in Computer Science or Engineering, and be knowledgeable about AI and contact center technologies. This position offers a competitive salary and benefits, along with a hybrid work model.

Benefits

Comprehensive medical, dental, and vision benefits

35% discount on services

Flexible work hours

Qualifications

• Flexibility to work on different contact center projects.
• Experience in Cloud solution delivery.
• Ability to work directly with customers.

Responsibilities

• Design and document contact center solutions.
• Oversee delivery of contact center solutions.
• Support development and integration teams.

Skills

Knowledge of Genesys Cloud solution

Solid knowledge of Contact Center solutions

Experience in AI solution design

Strong customer skills

Programming languages

Bilingual in English & French

Education

Computer Science or Engineering background

Tools

Genesys

NICE

AWS

Google

Job description

A leading telecommunications company in Canada is seeking a technical architect for contact center solutions. This role involves designing and integrating advanced solutions, collaborating with various teams, and ensuring successful delivery. Candidates must possess strong customer skills, a background in Computer Science or Engineering, and be knowledgeable about AI and contact center technologies. This position offers a competitive salary and benefits, along with a hybrid work model.