Senior Advisor, Public affairs and public relations

Desjardins; Montreal West; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a senior public affairs and public relations advisor to safeguard the organization’s image and promote policies for external audiences through public relations, media relations, lobbying and institutional affairs.

You will lead complex initiatives, advise decision-makers and coordinate with stakeholders across functions to strengthen relationships with members and clients while protecting the brand.

Qualifications

• Bachelor's degree in a related field; six years of relevant experience minimum.
• Knowledge of French is required; English at intermediate level.
• Other combinations of qualifications and experience may be considered.

Responsibilities

• Advise clients and partners to position, plan, develop, execute and monitor strategic complaint management initiatives and projects.
• Serve as expert advisor or mediator to resolve major complaints and negotiate settlements.
• Develop and update policies, standards and programs to support strategic projects.

Skills

Public relations

Stakeholder management

Strategic planning

Crisis management

Mediation

French language

Negotiation

Education

Bachelor's degree in a related field

Tools

MS Office

Media monitoring tools

Job description

Temporary 12-month position

As a senior public affairs and public relations advisor, you help maintain the organization's image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs. You handle complaints to improve strained relationships with members/clients and protect the organization's reputation and brand image. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you frequently interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies.

More specifically, you will be required to

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic complaint management initiatives and projects
• Serve as expert advisor or mediator to complainants, sectors and other stakeholders to resolve major complaints. Negotiate with parties to reach a settlement agreement
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent your unit before decision-making bodies
• Represent Desjardins's position when making agreements with external partners and organizations.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Plans and aligns, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Communications (FG)