Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada

Cigna Health and Life Insurance Company; Mississauga; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Cigna Health and Life Insurance Company is seeking a Senior Operational Risk Manager focused on business continuity and disaster recovery across IT and enterprise assets in Mississauga, Canada. You will lead planning, testing, and execution of recovery strategies, coordinating with leaders to ensure compliance and resilience.

Candidates should have extensive BCP/DR experience, strong project management skills, and the ability to influence stakeholders in a fast-paced environment.

Qualifications

• Bachelor degree in technology, business, finance, or related discipline, with IT focus.
• 5 years of related experience delivering business continuity and disaster recovery services.
• Advanced project management or BA experience with planning and problem-solving skills.
• Strong knowledge of IT disaster recovery planning and execution.

Responsibilities

• Develops, leads and maintains business continuity plan tabletop and disaster recovery strategies for restoring critical business systems.
• Leads IT recovery and contingency plan efforts and coordinates cross-enterprise teams during events.
• Develops and maintains policies, procedures, and documentation for BCP/DR and test exercises.
• Provides risk management expertise through reviews for projects and initiatives.

Job description

About the Department: Operational Risk Management is a component of the IT Project Management department responsible for risk identification and mitigation across enterprise operational and resiliency assets/resources, through collaborate partnership with leaders to ensure business groups, functional teams and departments meet all requirements necessary for End-to-End compliance.

Key Responsibilities include:

Develops, leads and maintains business continuity plan tabletop and disaster recovery strategies for restoring critical business systems. Develop repeatable foundation for mapping of critical operations end-to-end, inclusive of the following disciplines – people, premises, data, third parties, processes (BCP, DR Plans, playbooks, process documentations, SOP, internal controls, RA, etc.,) Develops and maintains measurable risk management tactics and plans on how to mitigate against and prevent business disruptions. Leads and develops regular and periodic testing exercises, exercise content and a maintenance schedule to validate the capability of the recovery and contingency plans. Leads the IT recovery and contingency plan efforts and actual event management, including organizing and leading a team of professionals from across the enterprise in the event of a disaster, communicating the summary information to all internal and external IT recovery support groups, identifying the appropriate level of resources to maintain continuity of essential functions, and tracking the overall recovery process. Leads and facilitates the implementation of approved solutions from the outcome of RA, exercises or disruptive events and reports back on the results. Leads business continuity risk analysis process and educates different levels of leadership and stakeholders across the enterprise, providing progress, updates, advice, improvement recommendations and information to the Business Continuity & Disaster Recovery Program Steering Committee. Develops and maintains all policies, procedures, methodologies, and documentation, including the disaster recovery plan and information and technology recovery run books. Establishes and manages a central online disaster recovery repository to house and maintain all information. Recommends and sponsors critical IT recovery performance targets and ensures effective monitoring systems are developed and in place. Responsible for estimates, budget and planning costs associated with the implementation of the operational risk and resiliency strategy. Provides training and education of the disaster recovery management program and BCP/DR industry best practices; maintains awareness of industry recovery standards and potential issues. Provides risk management expertise through risk reviews for key business projects, digital initiatives, questions, process changes and RFP responses. Develops and guides technology improvements and automation in BCP, DR and simulation exercises. Leads and drives excellence for enterprise operational resilience standards, processes and requirements.

Key qualifications include:

Bachelor degree from a recognized post-secondary institution in technology, business, finance, or related discipline, with a focus on IT technologies and practices. 5 years of related experience at progressive levels of accountability with a strong background in delivering business continuity and disaster recovery services across business continuity management domains, or an equivalent combination of education and experience. Advanced project management or BA experience with strengths in planning, organizational, decision-making and problem-solving skills necessary to establish standards and implement complex business continuity plans. Expert knowledge of the principles, concepts, practices, and technologies of a Data Centre practice as applied to Disaster Recovery planning and execution. Proven experience in developing and implementing an IT disaster recovery plan, executing the plan in a test or ‘live’ mode, and conducting assessments of the architecture, solutions, and technical capabilities Knowledge of the business functions, strategies, services and products in the area of IT products and services covering data center infrastructure, application system support, architectural frameworks, and disaster recovery best practices. Ability to translate BIA/Business Continuity requirements and work with technology and business to ensure the appropriate recovery strategy is established. Knowledgeable in current IT trends and technologies, specifically in the Microsoft technology suite Strong capability in stakeholder management with proven ability to influence required stakeholders for high engagement. Exceptional interpersonal and organizational skills. Demonstrated verbal and written communication skills. Integrity, sound judgment, and decision-making ability. Ability to work in a complex, fast paced and rapidly changing business environment. Proven problem-solving experience and excellent communication skills. Certification or designation by industry recognized organizations such as DRII or BCI Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: [e-mail] Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.