Senior Advisor Associate

The Canada Life Assurance Company; Mississauga; On-site; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Community emphasis

Job summary

Canada Life is seeking a Senior Advisor Associate to join its IPC Securities Operations team in Mississauga. You will support Advisory groups with accurate, timely processing and become a subject-matter expert on back-office transactions and regulatory guidelines.

The role requires 3+ years in Financial Operations with securities platforms, strong MS Word/Excel skills, and CSC/IFIC preferred. This is a full-time position offering comprehensive benefits and career growth.

Qualifications

• Minimum 3 years of experience within a Financial Operations environment, securities platform.
• Post-secondary education in Business or equivalent; CSC/IFIC preferred.
• Knowledge of registered products and processing workflows.
• Proficiency with MS Word and Excel required; familiarity with securities software is an asset.

Responsibilities

• Investigate and resolve cases from Advisory and internal teams promptly.
• Provide guidance on account transactions and documentation requirements.
• Handle deposits, estate settlements, unlocking, RESP, RDSP, TFSA and related trades as needed.
• Execute mutual fund bulk trades and process corrections to entries and tax slips.
• Monitor client debits and perform sellouts when required; maintain data accuracy.
• Collaborate with internal and external teams to improve client experience.

Skills

Registered products knowledge

Relationship building

Technology leverage

Critical thinking

Teamwork

Time management

Resilience

Client service orientation

Communication

Problem solving

Education

Post-secondary education in Business or equivalent

CSC/IFIC certification preferred

Tools

MS Word

MS Excel

FundSERV

T80

Job description

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Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Our IPC Securities Operations team is currently growing! We are seeking a Senior Advisor Associate – someone who can provide exceptional client service and support to our Advisory teams to ensure a high level of accuracy and timely transactional processing.

What you will do

• Investigate and resolve cases presented by Advisory and internal teams
• Address complex cases in an expedited manner in collaboration with internal and external partners where required
• Work with the Advisor offices providing guidance, documentation requirements and process requested client account transactions
• Be a registered account product specialist handling deposits, estate settlement, unlocking requests, financial hardship, home buyers’ withdrawal, RESP’s, RDSP’s, TFSA’s, FHSA’s RIF/LIF transactions
• Mutual fund bulk trade execution
• Client account entry corrections such as trade corrections, registered contributions and tax slips adjustments
• Monitor client account debits and process sellouts where required
• Collaborate with internal teams in person and external teams to enhance the client experience
• Be a resource capitalizing on relevant regulatory and industry experience to enhance existing processes
• Assist to actively evaluate the relevance of existing guidelines and collaborate to keep department SOP up to date
• Be a subject matter expert on Operational BAUs and seasonal activities such as Trustee Fees
• Participate in department trainings, projects and initiatives as assigned

What you will bring

• Knowledge in registered products and processing
• Relationship-building skills with a commitment to establishing long-term relationships
• Ability to leverage technology to enhance the client’s experiences
• Ability to think critically and use sound judgment when serving clients
• Can work both independently and as a team to reach a common goal
• Ability to respond gracefully and professionally in negative situations turning events to a more positive experience
• Ability to handle high volumes by utilizing time management skills
• Contributes to the positive morale and a sense of team spirit
• Drives for results, demonstrates resilience and adaptability
• Possess a minimum of 3 years of experience within Financial Operations environment, working with the Securities platform
• Post secondary education in Business or equivalent job experience
• Completion of CSC/IFIC preferred
• Knowledge of relevant Securities back-office software solutions is an asset; FundSERV, T80 et.al.
• Must be proficient at using the Microsoft Office suite of products, mainly MS Word and Excel

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The base salary for this position is between $50,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

#LI-Hybrid

Requisition ID: 7447

Category: Customer Service and Administration

Location:

Mississauga Ontario, ON, CA, L4W 0E4