Senior Account Manager, Special Loans and Restructuring

EQ Bank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market-leading RRSP match

Medical, dental, vision, life, and.}

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation policy and personal

Virtual events

Career development program

Top FinTech opportunity

Job summary

EQ Bank in Toronto is seeking a seasoned Commercial Mortgage Workout professional to manage delinquent and problem loans, including large multipliers above $2.5MM, and coordinate legal actions and remedies.

You will lead underwriting reviews, monitor risk ratings, and partner with Mortgage Services and Senior Management to improve efficiency, with a hybrid work arrangement and opportunities to shape Canada’s Challenger Bank.

Qualifications

• 5-7 years of commercial mortgage experience, with default experience preferred.
• Business degree or CPA or equivalent.
• Understanding of mortgage enforcement remedies and foreclosures in Canada.
• Analytical and problem-solving skills.
• Knowledge of secured lending and end-to-end processes.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage complex delinquent and problem commercial mortgages (>$2.5MM) and minimize losses.
• Process loans for legal action due to non-payment and assess remedies.
• Oversee underwriting including collateral analysis and risk ratings for defaults.
• Collaborate with Mortgage Services and Senior Management; provide timely updates.
• Potentially oversee recovery properties and prepare management reports.
• Drive efficiency by implementing new policies and ad hoc improvement projects.

Skills

Commercial mortgage experience

Analytical & problem solving

Negotiation & communication

Time management

MS Office proficiency

Driver's license

Education

Business degree or CPA designation

Job description

Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can't wait to get to know you!

The Core Responsibilities

The incumbent will manage and/or administer complex delinquent and problem commercial mortgages (generally loans exceeding $2.5MM) while minimizing losses to the Bank, process loans for legal action for non-payment (including past maturities, tax arrears, insurance cancellations, bankruptcies/liens, etc.) and conduct full financial review prior to recommending appropriate legal remedies to Senior Management, manage legal action loans and enforce on remedies/conditions as warranted, while ensuring compliance with established default/workout strategies are implemented in a timely and efficient manner. Liaising with key stakeholders, both internal and external, will be a key responsibility, and forms part of determining and negotiating successful workout strategies.

The incumbent is responsible for performing, reviewing and correlating all aspects of underwriting (including collateral analysis and valuation) for defaulted loans and problem accounts, while ensuring that each submission addresses heightened risk elements, as identified, including monitoring and ensuring risk ratings on default loans are updated timely and reported to the appropriate internal stakeholders.

The incumbent will work closely with the Mortgage Services team and provide assistance to manage, monitor and/or resolve commercial delinquencies and certain default loans deemed to be non-performing, while providing timely updates to Senior Management as warranted.

There may be circumstances where the incumbent will assist in providing direct oversight on properties that are held by the Bank for recovery purposes.

The incumbent will also be responsible to ensure timely preparation of various reports required by Senior Management, the Board of Directors and external regulators (such as quarterly Problem Loan reports, monthly classified and watchlist reports, monthly arrears monitoring reports, provisioning reports, loan monitoring reporting etc.) including ad hoc reporting or analysis as required by Management.

The incumbent will actively work with Senior Management to continuously strive for operational efficiency and implement improvement measures to ensure departmental requirements are met on a timely and effective manner. This may include participating and/or launching ad hoc projects, establishing new policies and procedures and/or other related initiatives to deliver superior service to all stakeholders.

Let's Talk About You

• Have a minimum of 5-7 years of commercial mortgage experience or related, with previous default experience preferred.
• Business degree or a related discipline, and/or a CPA or similar professional designation or equivalent work experience.
• Understanding of mortgage enforcement remedies and foreclosures across Canada.
• Effective analytical and problem‑solving skills.
• Sound technical knowledge of secured lending and factors affecting the commercial mortgage market, with strong understanding of end‑to‑end processes.
• Established and meticulous time management and organizational skills.
• Sound multi‑tasking skills with strong attention to detail when handling multiple competing priorities under tight timelines.
• Proven ability to thrive in a constant changing environment and ability to perform under a high intensity environment.
• Self‑starter with the ability to work independently.
• Developed and effective negotiation and communication skills, both oral and written.
• Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
• Proficient in MS Office.
• Possess a valid driver’s license. Ability to travel within the provinces, with some overnight travel required from time to time.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top‑up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI‑enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh‑largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank.

To learn more, visit eqb.investorroom.com and eqbank.ca.