Senior Account Executive New Business ISV

Twilio; Canada; Remote; CAD 181,000 - 253,000; Full time

Job summary

A leading communications platform is looking for a Senior Account Executive to drive new business growth within the ISV sector. This remote position requires strong strategic sales and analytical skills, with responsibilities including growing customer relationships and collaborating across teams. Candidates should have extensive experience in account sales and a background in the telecom industry. Competitive compensation and benefits are included.

Benefits

Competitive pay

Generous time off

Health care benefits

Retirement savings program

Qualifications

• 5–8+ years of experience in account or strategic sales.
• Ability to influence technical leaders and build partnerships.
• Experience with analytical account development strategies.

Responsibilities

• Cultivate growth of messaging and voice use cases.
• Own analytical sales cycles to expand new ISV customers.
• Partner cross-functionally for long-term strategic plans.

Skills

Strategic sales

Analytical skills

Communication skills

Relationship management

Telecom industry knowledge

Entrepreneurial mindset

Education

Bachelor’s Degree

Tools

CRM Systems

Job description

Senior Account Executive New Business ISV

Remote - US

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work and a strong culture of connection and global inclusion means that no matter where you are, you’re part of a vibrant team with diverse experiences that make a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior ISV New Business Account Executive.

About the job

This position is needed to support the growth of our messaging, voice and email business with Independent Software Vendor (ISV) in North America. In this role, you will be directly responsible for the success of Twilio’s business in the ISV segment in North America – driving new business processes for prospective customers. Twilio supports some of the largest and fastest‑growing ISVs in the US and Canada, spanning industries such as marketing, business automation, and customer care. Account Executives on the ISV Sales team are experts in the messaging, voice and email space and Twilio’s offerings – and act as key members of our go‑to‑market teams in developing and optimizing business‑critical customer engagement use cases with Twilio messaging solutions. This role is highly cross‑functional, with deep integration with product management, carrier relations, finance, and our go‑to‑market sales and services teams.

Responsibilities

• Cultivate the growth of messaging, voice and email use cases for our strategic ISV customers on the Twilio platform.
• Own highly analytical and consultative sales cycles to expand businesses into new use cases and win new ISV customers to the Twilio platform.
• Partner cross‑functionally with services, product, and finance to develop long‑range plans.
• Act as the voice of the customer to Twilio’s products and carrier relations teams.
• Be an active expert in the communications space – staying abreast of key industry initiatives and new capabilities on behalf of your customers and the wider Twilio go‑to‑market organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5–8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering market‑driven results, especially to scale and enterprise customers.
• Excellent verbal and written communication skills (English).
• Bachelor’s Degree or equivalent years of experience.
• Able to operate as part of a team in an overlay sales capacity.
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading – especially in non‑standard segments.
• Software, SaaS, CPaas or PaaS experience.

Location

• This role will be remote and based in the USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $129,600.00 – $162,000.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $136,800.00 – $171,000.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $144,000.00 – $180,000.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until December 05 2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values – something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Equal Employment Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.