Senior Account Director

Bounteous; Canada; Hybrid; CAD 93,000 - 125,000; Full time

Job summary

A leading digital transformation consultancy in Canada is seeking a Senior Account Director to manage client accounts and drive satisfaction in the Financial Services sector. The ideal candidate should have 7+ years of client service experience and be adept in navigating the complexities of investment banking and fintech. This role offers a salary range of CAD 93,000 - 125,000 annually, with a focus on building long-term client relationships and delivering strategic initiatives.

Qualifications

• 7+ years in client service or account management experience at a digital-first agency.
• 5+ years in the U.S. financial sector focusing on results and challenges in banking and fintech.
• Demonstrated adaptability and success in fast-paced environments.

Responsibilities

• Protect and grow client accounts as the primary liaison for Bounteous.
• Develop strategic account management plans to build multi-threaded relationships.
• Drive and implement strategic digital initiatives aligned with client goals.

Skills

Client service

Account management

Communication

Negotiation

Digital media

Education

BA/BS degree or equivalent consulting agency experience

Job description

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking an experiencedSenior Account Directorto join our growingFinancial Services Business Unit. In this role, you will build strong relationships with Bounteous clients, deepen confidence in our products and services, and drive greater client satisfaction.

The ideal candidate embodies our culture and consistently supports account growth, expanded opportunities, and long-term client retention, with a core focus on the Financial Services sector including investment banking, wealth and asset management, capital markets, retail banking, and trading systems.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Protect and grow client accounts, serving as the primary liaison between Bounteous and the client
• Develop and execute a strategic account management plan that builds multi-threaded relationships, mitigates risks,identifiesopportunities, and elevates Bounteous’ strategic role within the client’s business
• Build a deep understanding of clientobjectives, brand, and success metrics
• Develop andmaintainstrong, long-term relationships with key client stakeholders
• Serve as a trusted advisor who understands and advocates for the full range of client needs and priorities
• Lead new Statement of Work (SOW) kickoffs and client onboarding, coordinating across internal stakeholders including Finance, Legal, Design, and Development
• Oversee contract execution and ensuretimely,accuratebilling and collections
• Drive and implement strategic digital initiatives aligned with client goals
• Benchmark industry best practices to influence service quality and profitability
• Guide internal teams toward delivering innovative, results-driven solutions
• Manage program scope, timelines, and budgets to ensure successful delivery
• Participate in key planning milestones and provide leadership from project initiation through completion
• Develop andmaintainclient scorecards and dashboards highlighting key results and trends
• Provide clients with actionable insights through reporting, analytics, and strategic consultation
• Support business development efforts, including pitching, closing, and contract negotiation
• Consistentlyidentifyopportunities to grow and expand client relationships

Preferred Qualifications

• 7+ years of clientservice, digital media, digital/analytics sales, or account management experienceat a digital-first agency/consultancy
• 5+ years of relevant experience in the U.S. financial sector with an emphasis on driving results and solving experience and engineering challenges at banking, wealth management, insurance, and fintech organizations, either client-side or as a trusted advisor
• Highly adaptable and comfortable in fast-paced, ambiguous environments, with a proven ability to navigate shifting priorities in pursuit of bold growth objectives
• A strong executive presence with excellent communication, storytelling, and negotiation skills; capable of engaging and influencing stakeholders at all levels
• Experienceoperatingwithin matrixed organizations and global delivery models
• BA/BS degree or equivalent consulting agency experience preferred

$93,000 - $125,000 a year Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.Bounteous is willing to sponsor eligible candidates for employment visas.

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