Senior Account Coordinator

Verndale; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital experience agency in Montreal is seeking a Senior Account Coordinator to manage client accounts and support project success. The ideal candidate is fluent in French and English, possesses strong organizational skills, and has 2–4 years of experience in project management or client service. This role offers competitive compensation, professional development opportunities, and the chance to work in a collaborative environment with a focus on client satisfaction.

Benefits

Generous paid company holidays

Health, dental, vision benefits

401(k) savings plan

Remote work options

Qualifications

• 2–4 years of experience in project management or client service within a technology services or consulting company.
• Demonstrated ability to manage multiple priorities independently.
• Intellectually curious and eager learner.

Responsibilities

• Manage daily operations for assigned accounts including coordination of internal and client deliverables.
• Collaborate with marketing to create and execute campaigns.
• Develop and maintain detailed project documentation and reports.

Skills

Fluency in French and English

Strong organizational skills

Client communication skills

Project management experience

Digital marketing knowledge

Education

Bachelor’s degree in marketing, communications, business, or related field

Tools

Microsoft Office

Salesforce

Job description

About the Senior Account Coordinator role

The Senior Account Coordinator is an integral member of the Account Management team, responsible for providing high-level coordination and proactive support across multiple client accounts. This role requires a blend of operational excellence, attention to detail, and growing client management capability. The Senior Account Coordinator acts as a day‑to‑day contact for some client communications, contributes to strategic discussions, and helps ensure project success through strong coordination and collaboration.

Responsibilities

• Manage daily operations for assigned accounts, including coordination of internal and client deliverables.
• Collaborate with Group Account Director and marketing to create and execute marketing campaigns.
• Serve as a secondary client contact, leading communications for specific projects or workstreams.
• Develop and maintain detailed project documentation, timelines, and reports for internal and client use.
• Partner with Account Managers and Directors to ensure projects meet strategic, financial, and quality objectives.
• Contribute to the development of client presentations, proposals, and performance reports.
• Anticipate client needs and provide proactive recommendations or follow‑up actions.
• Help train and mentor junior Account Coordinators or team interns, sharing best practices and standards.
• Identify opportunities to improve internal processes, workflows, and team collaboration.

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).
• Fluent in both French and English.
• 2–4 years of experience in project management, or client service preferably within a technology services or consulting company.
• Demonstrated ability to communicate directly with clients in a professional and solutions‑oriented manner.
• Strong organizational and time‑management skills; ability to manage multiple priorities independently.
• Working knowledge of marketing processes, digital channels, and project financials.
• Intellectually curious and eager learner.
• Proficiency with Microsoft Office. Experience using Salesforce a plus.

Key Competencies

• Client Relationship Management: Builds strong rapport with clients and internal teams; communicates clearly and manages expectations effectively.
• Commercial & Financial Acumen: Supports budget management and forecasting; understands project financial implications.
• Business Development & Growth: Contributes to account growth by recognizing opportunities and assisting in proposal development.
• Strategic Thinking: Understands client objectives and connects project work to broader business goals.
• Autonomy & Accountability: Operates with minimal supervision, anticipates needs, and ensures deliverables are completed accurately and on time.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We provide top‑of‑the‑line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

About Verndale

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success. If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

Compensation & Benefits

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full‑time employees. Ample company paid holidays and personal time off make having a work‑life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated. Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.