Senior Account Associate / Team Lead

Guardian Partners; Toronto; On-site; CAD 80,000 - 95,000; Full time

Job summary

Guardian Partners Inc. seeks a Senior Account Associate / Team Lead to deliver high-touch client service for ultra-high-net-worth families and oversee a team of client/account associates.

The role blends client administration, onboarding, trading support, and portfolio operations with NI 31-103 and FINTRAC compliance in a Toronto OCIO environment.

Qualifications

• University degree – preferred major in business.
• 5–8+ years of relevant experience.
• Knowledge of NI 31-103 and FINTRAC requirements.
• Experience with Eagle and Salesforce.
• Strong leadership and communication skills.
• Bilingual English & French preferred.

Responsibilities

• Provide senior-level support to Investment Counsellors in managing administrative aspects of client relationships.
• Oversee client onboarding lifecycle in accordance with NI 31-103 requirements.
• Prepare and review trade tickets and coordinate settlements with custodians.
• Coordinate cash flows including capital calls, subscriptions, and distributions.
• Lead and coach the team; act as escalation point for complex issues.
• Maintain KYC/AML oversight and internal controls.

Skills

Leadership

Client service

Onboarding

Regulatory knowledge

Communication

Education

University degree

Tools

Eagle

Salesforce

Job description

Guardian Capital Group Limited (“GCG”) is a diversified financial services company which serves the needs of clients ranging from private clients to institutions. Guardian Partners Inc. is a multi-family office, often referred to as an Outsourced Chief Investment Officer. Our focus at GP is to work with ultra high net worth families, and endowments and foundations, to achieve their wealth goals. To a lesser extent, our clients also include pension plans, ideally related to our client base. Our clients are coast to coast and reside primarily in Canada. As a trusted advisor for families we work closely with our clients’ taxation, estate planning, and insurance advisors delivering a holistic solution and client experience. The goals of our endowment and foundation clients reach beyond investment returns and include social impact and social and societal good.

GP (https://www.guardiancapital.com/gpi) presents a dynamic opportunity for a motivated individual who desires working in a progressive, team-based financial services environment.

JOB STATEMENT

The Senior Account Associate / Team Lead plays a critical dual role within the Outsourced CIO (OCIO) Family Office platform. This individual is responsible for delivering high-touch client service and operational oversight for ultra-high-net-worth families, while leading and developing a team of Client/Account Associates. The role combines expertise in client administration, onboarding, trading, and portfolio operations with strong knowledge of Canadian regulatory requirements including NI 31-103 and FINTRAC obligations.

ESSENTIAL FUNCTIONS

Client Service & Relationship Support

• Provide senior-level support to Investment Counsellors in managing administrative aspects of client relationships.
• Coordinate high-touch client service and respond to inquiries with professionalism.
• Assist in preparation and delivery of client reporting and investment materials.

Account Management & Onboarding Oversight

• Oversee client onboarding lifecycle in accordance with NI 31-103 requirements.
• Prepare and review account opening documentation.
• Ensure proper account registration types (RRSP, TFSA, trusts, corporations).

Trading & Transaction Support

• Prepare and review trade tickets in compliance with firm policies and regulations.
• Process trades for pooled funds, ETFs, and other securities.
• Coordinate execution and settlement with custodians.

Cash Management & Asset Transfers

• Coordinate cash flows including capital calls, subscriptions, and distributions.

Workflow Management & Team Leadership

• Manage workflow across the team ensuring deadlines are met.
• Assist in providing coaching and leadership.
• Act as escalation point for complex issues.

Compliance, KYC & AML Oversight

• Oversee KYC processes per NI 31-103.
• Ensure compliance with FINTRAC AML regulations.
• Maintain client identification and documentation records.

Quality Control & Process Improvement

• Review onboarding files and transactions for accuracy.
• Improve processes and maintain internal controls.

QUALIFICATIONS

• University degree – preferred major in business
• 5–8+ years of relevant experience
• Knowledge of NI 31-103 and FINTRAC requirements
• Experience with Eagle and Salesforce
• Strong leadership and communication skills
• Understanding the team culture, and leverage the offering of GPI as required
• Bilingual candidates preferred (English & French)

COMPENSATION

• The base salary range is expected to be between $80,000 - $95,000, with eligibility for a discretionary bonus.