Selling Supervisor

Ralph Lauren; Canada; On-site; CAD 25,540 - 40,735; Full time

Job summary

Ralph Lauren is looking for a Selling Supervisor in Canada to lead the Store Leadership team and drive sales performance. You will be responsible for mentoring staff, enhancing customer satisfaction, and executing strategies to meet business objectives. The ideal candidate should possess retail supervisory experience, excellent communication skills, and a strong sales background. A flexible schedule is required to meet business demands. Competitive pay ranges from $18.54 to $29.57 hourly.

Qualifications

• Retail Supervisory or similar industry experience.
• Excellent leadership and communication skills.
• Ability to operate the register and perform physical tasks.

Responsibilities

• Contribute to store leadership team and ensure profitable business.
• Drive team sales performance through coaching.
• Monitor sales metrics and execute strategies to drive performance.

Skills

Leadership

Communication

Customer Service

Sales Performance

Team Development

Job description

As a Selling Supervisor, you will contribute as a member of the Store Leadership team by executing strategic plans to ensure a profitable business. Success is achieved through championing selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals, and priorities for the team. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching and support to the sales team, ensuring they are equipped with the necessary skills and knowledge to meet and exceed sales targets. Additionally, you will be responsible for monitoring sales metrics, sharing performance data, and executing strategies to drive performance and achieve goals.

Team Development & Leadership

• Foster a collaborative team environment through open communication, feedback, and recognition.
• Drive team sales performance through coaching and development.
• Monitor and achieve sales targets, KPIs and performance metrics.
• Model selling behaviors and lead in performance metrics.
• Act as mentor to employees, providing guidance to enhance skills and product knowledge.
• Support training programs aligned with brand standards.
• Provide feedback to Store Management on team performance and development needs.

Customer Experience & Business Operations

• Sell 50% of the time, implement clienteling strategies to build customer loyalty.
• Execute promotional activities and sales events.
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards.
• Support customer concern process, escalating as needed to senior Management.
• Champion new technology for New Ways of Selling and More Ways to Shop.
• Communicate sales and profit performance tools to the store team.
• Report product category opportunities and support store merchandising needs.
• Support inventory control and maintain productivity standards.

Administration & Compliance

• Participate in recruitment and interviews as needed.
• Supervise daily cash transactions, deposits, and register balancing.
• Ensure compliance with health/safety regulations and company policies.
• Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas.

Salary range: $18.54 - $29.57 hourly.

Qualifications

• Retail Supervisory or similar industry experience.
• Fashion insights and awareness of industry trends.
• Excellent leadership and communication skills, with ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Possess and demonstrate business acumen.
• Strong planning and prioritization/time management skills.