Selling Associate-Toronto Eaton Centre

Victoria’s Secret & Co.; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

40% Associate Discount

Free Mental Health (EAP) benefits

Free Product

Flexible Schedule

Competitive Pay

Job summary

Victoria’s Secret & Co. is seeking a Selling Associate in Toronto to drive store sales and deliver exceptional customer service. You will engage customers, offer bra fittings, and convert promotions into larger sales while maintaining brand standards.

The role supports a flexible schedule, including evenings and weekends, with perks like a 40% associate discount, free products, and access to mental health resources. Competitive pay and customer-first culture drive daily impact.

Qualifications

• Exhibits an authentic desire to exceed the customer’s expectations.
• Proven ability to meet or exceed goals preferred.
• Demonstrates a sense of urgency.
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours.

Responsibilities

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Provides customers with the perfect bra fit by asking effective questions
• Converting returns, offers and other promotions into larger sales
• Delivers a friendly and efficient cash wrap experience, processing transactions accurately

Skills

Customer service

Sales

Flexibility

Teamwork

Resilience

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

Who are we?

Victoria’s Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands — Victoria’s Secret and PINK — that share a common purpose of inspiring and uplifting our customers in every stage of their lives.

Our Mission

We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy.

Position Overview: Selling Associate

The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.

What We Offer

• 40% Associate Discount


• Free Mental Health (EAP) benefits for you and those who live with you


• Free Product


• Flexible Schedule


• Competitive Pay

Key Responsibilities

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers


• Proactively engages with customers, reads cues and responds effectively


• Provides customers with the perfect bra fit by asking effective questions


• Converting returns, offers and other promotions into larger sales

When Assigned To The Cash Wrap

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale


• Reinforces customer buying decisions at checkout and encourages purchase of additional items


• Recovers cash wrap selling zone and “go-backs”

When Assigned To Processing And Replenishment

• Processes merchandise to be floor ready and maintains back room and under stock to brand standards


• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase


• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When Assigned To Floorset Activity

• Executes floorset proficiently


• Understands and adheres to brand standards


• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

All associate roles at Victoria’s Secret are responsible for:

• Driving top line store sales results and growing the business through action and productivity


• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our \"Best at Bras\" culture


• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures


• Taking initiative to recover and replenish merchandise, so it is available to sell


• Understanding and adhering to visual merchandising brand standards


• Assisting in housekeeping of sales floor and communicating maintenance issues


• Keeping an awareness of, and building personal capability in, loss prevention


• Reinforcing store strategy to reduce shrink


• Supporting all activities related to providing a safe working environment


• Understanding and demonstrating Company values


• Building loyalty through our Rewards Program


• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Minimum Salary: $18.00

Maximum Salary: $21.25

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Exhibits an authentic desire to exceed the customer’s expectations


• Proven ability to meet or exceed goals preferred


• Demonstrates a sense of urgency


• Has a healthy, competitive spirit, while maintaining a team focus


• Is resilient and bounces back quickly from setbacks


• Pursues opportunities to take on more responsibility


• Seeks out coaching from leaders and peers to improve productivity; leads own learning


• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 877-415-7170 or email [e-mail] if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.