Security Systems & Structured Cabling Technician - Team Lead

Communications Group Fort McMurray Ltd; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A telecommunications integration company is looking for a Security Systems & Structured Cabling Technician – Team Lead in Toronto, Ontario. This role involves leading a team for installation, programming, and troubleshooting of security systems, while engaging with customers and identifying sales opportunities. Ideal candidates will have over 3 years in security systems, a relevant degree, and strong leadership skills. A competitive compensation package with benefits is offered.

Benefits

Competitive Wages

Company-Paid Benefits

Company RRSP Matching up to 2.5%

Additional Paid Days Off for Years of Service

Relocation & Housing Assistance

Qualifications

• 3+ years of experience in security systems installation and structured cabling.
• Strong understanding of networking requirements, wiring standards, and relevant codes.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead, mentor, and coordinate the work of technicians and apprentices.
• Communicate directly with customers to assess needs and provide recommendations.
• Install, program, test, troubleshoot, and repair security system equipment.

Skills

Leadership and mentoring abilities with hands-on field experience

Proficiency in computer applications for diagnostics, quoting, and reporting

Strong problem-solving and decision-making skills in the field

Effective verbal and written communication

Customer-focused with a proactive, solution-oriented mindset

Education

Diploma or degree in Electronics, Communications, or a related field

Certifications from Lenel, Milestone Systems, Avigilon, or Pelco

Job description

Job Description

Job Description

Tridon Offers

• Competitive Wages
• Company-Paid Benefits
• Company RRSP Matching up to 2.5%
• Additional Paid Days Off for Years of Service (YOS)
• Relocation & Housing Assistance
• On the job training
• Manufacturer Provided Training
• Opportunity to advance and grow within a rapidly growing company

Job Summary

The Security Systems & Structured Cabling Technician – Team Lead is responsible for leading a field team in the installation, programming, testing, troubleshooting, and repair of security systems in commercial and industrial environments. Key systems include access control, CCTV, and Network Video Recorders (NVRs). This role combines technical expertise with leadership, customer engagement, and sales initiative.

In addition to core installation and service duties, this position will quote and scope customer work, identify and pursue additional sales opportunities while on-site, and ensure projects are completed safely, on time, and to customer expectations. This role may require travel based on project assignments and the ability to work in safety-sensitive environments.

Duties & Responsibilities

Leadership & Team Coordination

• Lead, mentor, and coordinate the work of technicians and apprentices on job sites.
• Assign daily tasks, monitor progress, and ensure quality workmanship and adherence to company standards.
• Provide on-the-job training, coaching, and technical guidance to less experienced staff.
• Act as the primary point of contact for project updates, site coordination, and safety compliance.
• Interpret and enforce company policies, procedures, and safety regulations.
• Conduct site inspections and ensure proper documentation, reporting, and closeout packages are completed.

Customer Engagement, Quoting & Sales

• Communicate directly with customers to assess needs, clarify scope, and provide professional recommendations.
• Prepare and present accurate quotes and estimates for service calls, upgrades, and small projects.
• Identify upselling opportunities and additional system enhancements while performing on-site work.
• Maintain strong customer relationships through professionalism, responsiveness, and follow-up.
• Represent the company positively and promote trust through knowledgeable and solution-oriented communication.

Security Systems

• Install, program, test, troubleshoot, and repair security system equipment and software in medium and large-scale commercial and industrial settings.
• Commission new systems, analyze system performance, and identify malfunctions.
• Install and configure access control systems, CCTV, NVRs, and associated network components.
• Perform software configuration, integration, and testing of new and existing systems.
• Provide customer training and demonstrations on installed systems.
• Ensure compliance with wiring standards, local codes, and safety procedures.
• Maintain accurate documentation for configurations, service records, and installations.

Structured Cabling

• Install and test structured cable components including Cat 5E, Cat 6, Cat 6A, and Fiber Optic cabling.
• Read, interpret, and maintain drawings and specifications.
• Service, maintain, and troubleshoot commercial and industrial cabling networks.
• Repair or replace faulty components as needed, ensuring quality and reliability.
• Oversee and verify cable routing, labeling, and termination standards.

General

• Coordinate material needs and communicates shortages or delays.
• Maintain company tools, equipment, and vehicle in good working condition.
• Support cross-functional collaboration with project managers, sales, and service teams.
• Perform other duties as assigned.

Qualifications

• 3+ years of experience in security systems installation and structured cabling; prior team lead or senior technician experience preferred.
• Diploma or degree in Electronics, Communications, or a related field.
• Certifications from Lenel, Milestone Systems, Avigilon, or Pelco preferred.
• Strong understanding of networking requirements, wiring standards, and relevant codes.
• Proven experience commissioning systems and leading small project teams.
• Demonstrated ability to quote, scope, and sell service or small project work.
• Excellent technical, mechanical, and troubleshooting aptitude.
• Strong communication and customer service skills.
• Valid driver’s license and clean driving record.

Skills

• Leadership and mentoring abilities with hands-on field experience.
• Proficiency in computer applications for diagnostics, quoting, and reporting.
• Strong problem-solving and decision-making skills in the field.
• Effective verbal and written communication.
• Ability to plan, organize, and manage multiple priorities.
• Customer-focused with a proactive, solution-oriented mindset.
• Comfortable working independently or as part of a team.
• Commitment to safety, quality, and continuous learning.

Relationships

The Security Systems & Structured Cabling Technician – Team Lead reports directly to the Service Supervisor and / or General Manager. The incumbent also works directly with:

• Clients
• Co-workers and Team Leads
• Inventory & Rental Department
• Management
• Sales
• Service

Physical Demands

The Security Systems & Structured Cabling Technician – Team Lead must be able to spend the majority of the day standing, walking, kneeling, crouching, and bending. They may be required to stoop, bend, kneel and squat for extended periods of time. They also may be required to carry equipment weighing up to 50lbs for a short distance.

Working Conditions and Physical Environment

The Security Systems & Structured Cabling Technician – Team Lead will primarily work in outdoor environments at client sites, which may involve exposure to varying weather conditions and moderate to loud noise levels. Personal protective equipment (PPE) such as safety glasses, boots, hard hats, and safety vests must be worn on site. Additionally, rubber gloves are required for cleaning activities.

About Us

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

We Are A

• MOTOROLA Platinum Service Centre
• KENWOOD Authorized Dealer
• State of the Art CSA (Canadian Standards Association) Certified Repair Centre
• COR Certified Employer