Security Supervisor – De-Escalation & Intervention Specialist

Securiguard Services; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading security services provider in Alberta is seeking an energetic Security Supervisor. The role involves supervising a team, conducting safety patrols, and ensuring the operation of security systems. Candidates should have supervisory experience in security, valid Alberta Security Worker License, and strong customer service skills. This position offers competitive compensation, health benefits, and opportunities for professional development.

Benefits

Competitive compensation

Health Benefits Package

Professional Career Development

Qualifications

• Valid Alberta Security Worker License is required.
• Over 1 year of supervisory experience in high-profile security.
• Over 1 year of customer service experience.

Responsibilities

• Conduct regular patrols to ensure site safety.
• Monitor and maintain security systems.
• Supervise on-site team operations.

Skills

Strong customer service skills

Strong communicator

Supervising and mentoring a team

Education

Post secondary education in law enforcement or security

Tools

Computer Skills

Job description

At Securiguard, we believe in making a difference in our community by going above and beyond what is expected to make people feel safe. As Canada's leading provider of corporate security services, we focus on customer service, creating value for clients, and caring for our people, our community, and the environment.

We are looking for an energetic and motivated Security Supervisor for a high-profile commercial mall in Edmonton. Maintaining the daily operation of the site schedule and effectively leading, supervising and mentoring a team. This is a wonderful opportunity for a supervisor who is looking for the next step in their career.

The day-to-day

• Conduct regular patrols to ensure site safety and compliance
• Provide First Aid, CPR, and AED support when required
• Monitor and maintain security systems (alarms, cameras, access control); report deficiencies and coordinate repairs
• Manage access requests and enforce standard operating procedures
• Oversee CCTV monitoring across all sites and verify daily camera functionality
• Supervise on-site team operations and enforce site policies
• Schedule staff and manage daily operations to ensure coverage and efficiency
• Coordinate onboarding and training for new employees
• Monitor team performance and foster a positive, engaged work environment
• Ensure timely and accurate incident reporting
• Collaborate with the Operations Manager to communicate updates to the client

Here's what you need:

• Valid Alberta Security Worker License
• Over 1 Year supervisor experience in high profile security
• Over 1 Year customer service experience, such as commercial/hospital setting
• Occupational First Aid II (Asset)
• WHIMIS Certification.
• Demonstrated experience supervising, coaching, and mentoring a team.
• Strong communicator who leads with empathy and a listening mindset.
• Strong customer service skills
• Post secondary education in law enforcement or security is an asset.
• Advanced Computer Skills
• Full-time availability with flexibility.

Preferred Experience:

A combination of hospitality and security supervision experience is ideal for this role.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H., as we're in the business of making people feel safe

Respect · Empathy · Accountability · Courtesy & · Honesty

Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges. This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Why Join Us?

Free Suits

Competitive compensation & Health Benefits Package

Recognition Programs & Events

Professional Career Development through Securiguard University

Be part of a team that prioritizes people-because when employees thrive, everything else falls into place. Apply today to make a difference at Securiguard.