Security Site Supervisor - Shopping Mall

Allied Universal; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a Security Site Supervisor to oversee safety at a busy shopping mall in Surrey, BC. The role includes managing security operations, responding to incidents, and ensuring customer satisfaction. Candidates should possess a valid BC Security Worker Licence, relevant experience in security, and strong leadership skills. This full-time position offers competitive wages and a dynamic work environment.

Benefits

Medical, dental, and vision coverage

Life insurance

Employee assistance programs

Company discounts

Qualifications

• Valid BC Security Worker Licence in good standing.
• Completion of Basic Security Training (BST).
• Occupational First Aid Level 1 or 2 (OFA-1) or willingness to obtain.

Responsibilities

• Maintain a safe and welcoming environment through regular patrols and incident response.
• Provide support to mall guests and retailers.
• Respond to incidents and report accordingly.

Skills

Strong understanding of mall security operations

Ability to lead, coach, and motivate a diverse team

Excellent written and verbal communication skills

Strong decision-making and problem-solving skills

Education

High school diploma or equivalent

Post-secondary in Criminology, Security Management, or related field

Tools

Guard Tour systems

Incident management software

Basic MS Office (Word/Excel/Outlook)

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal® we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Security Site Supervisor - Shopping Mall

Location: Guildford – Surrey, BC Position Type: Full Time Permanent Wage: $29.00 - $30.00 per hour Schedule: Monday to Friday - 0900 to 1700

Position Overview

Allied Universal is seeking professional and reliable Security Site Supervisor to join our team at a busy shopping center located in the Guildford area of Surrey, BC. This high-traffic retail environment requires a strong security presence to support guest safety, tenant needs, and property protection.

As a Security Guard, you will play a critical role in maintaining a safe and welcoming environment. You will be responsible for regular patrols, incident response, reporting, and providing support to mall guests and retailers.

Qualifications / Requirements

• Valid BC Security Worker Licence in good standing
• Completion of Basic Security Training (BST)
• Occupational First Aid Level 1 or 2 (OFA-1) or willingness to obtain within 60 days
• High school diploma or equivalent; post-secondary in Criminology, Security Management, or related field considered an asset

Experience

• 3–5 years of security experience in a high-traffic environment (mall, retail, commercial, or similar)
• 2+ year in a supervisory or lead-hand role (Shift Lead, Senior Guard, Acting Supervisor, etc.)
• Proven experience in incident response, report writing, and customer service
• Experience working with or coordinating third-party contractors, tenants, and building management is an asset

Knowledge and Skills

• Strong understanding of mall security operations, including:
  • Access control & key control
  • Patrols, CCTV monitoring, and alarm response
  • Incident reporting and evidence preservation
• Ability to lead, coach, and motivate a diverse team of security officers
• Excellent written and verbal communication skills for reports, emails, and tenant/management interaction
• Strong decision-making and problem-solving skills in fast-paced or high-pressure situations
• Comfortable using Guard Tour systems, incident management software, radios, email, and basic MS Office (Word/Excel/Outlook)
• Scheduling and Payroll

Personal Attributes

• Professional, calm, and customer-service oriented demeanor
• High level of integrity, reliability, and accountability
• Confident dealing with escalated situations, including trespassers, disturbances, and medical calls
• Able to work independently and as part of a team, with minimal supervision

Availability

• Willing and able to work days, evenings, weekends, and holidays, including on-call or overtime as required by site operations
• Ability to stand/walk for extended periods and perform physically demanding tasks as part of patrols and incident response

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID 2025-1482388