Security Site Supervisor - Full Time - Sherway Gardens Mall (People & Culture)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security company is seeking a Security Supervisor at Sherway Gardens in Toronto, Ontario. You will oversee the security team, ensuring effective operations and compliance with safety standards. Ideal candidates will have 3–5 years of experience in security, including supervisory roles, and must hold a valid Ontario Security Guard license. This full-time position offers a competitive pay rate of $27.61/hour along with various benefits including medical and dental insurance.

Benefits

Opportunities for training and professional development

Security license reimbursement

Daily pay available

Qualifications

• 3–5 years’ experience in security operations, with 1–2 years in a supervisory capacity.
• Strong knowledge of security best practices and emergency response.
• Comfortable using security technologies.

Responsibilities

• Supervise operations of the security team at Sherway Gardens.
• Mentor and evaluate security officers.
• Oversee incident reporting and emergency response coordination.

Skills

Security operations experience

Conflict resolution

Critical thinking

Situational awareness

Education

Valid Ontario Security Guard license

Standard First Aid & CPR Level C

Tools

CCTV systems

Access control systems

Security software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position

Site: Sherway Gardens Mall - 25 The West Mall, Etobicoke.

Category: ESA - Overtime after 44 hours

Hours: Monday to Friday - 0800-1600

Status: Full-Time Permanent

Pay rate: $27.61/hour

Internal Posting Date: October 8, 2025

Internal Closing Date: October 15, 2025

External Closing Date: October 22, 2025

Site Description

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers\' delight.

Job Description

You will supervise the day-to-day operations of the security team at Sherway Gardens, ensuring all security functions run smoothly, effectively, and efficiently. Your leadership will help maintain an optimal balance between protection, customer service, and operational excellence.

• Lead, mentor, schedule, and evaluate mall security officers
• Monitor and maintain security coverage across all zones, entrances, common areas, service corridors, and parking facilities
• Oversee the reporting and investigation of incidents (suspicious activity, theft, medical emergencies, disturbances, trespassing, etc.)
• Respond to emergency events, coordinate with external services (police, fire, EMS), and lead the security team in executing emergency protocols
• Regularly perform or supervise patrols (foot, vehicle, CCTV) to detect and deter risks
• Enforce mall policies, by-laws, codes of conduct, and property rules (including the Trespass to Property Act, fire safety, health & safety)
• Work closely with property management, tenant representatives, and law enforcement bodies to maintain security standards, share information, and execute joint operational plans
• Coordinate, review, and provide feedback on daily and weekly security reports, logs, rosters, incident files, and other documentation
• Facilitate training, drills, and briefings (e.g. customer service, safety, emergency response, active assailant, first aid, evacuation)
• Conduct regular inspections to ensure safety, compliance, and identification of security or maintenance issues
• Take part in new tenant onboarding, providing security orientation and integration into security protocols
• Participate in strategic planning, continuous process improvement, and the development of security policies, procedures, and best practices
• Act as escalation point for site-level security matters and enforce accountability within the team

Qualification & Skills

• A minimum of 3–5 years’ experience in security operations, with at least 1–2 years in a supervisory or leadership capacity
• Strong knowledge of security best practices, emergency response, physical security, investigation, loss prevention
• Demonstrated conflict resolution and de-escalation ability
• Strong critical thinking, situational awareness, and decision-making under pressure
• Comfortable using CCTV systems, access control systems, security software, radios, mobile devices
• Ability to manage multiple priorities, multitask, and meet tight deadlines

Prerequisites

• Valid Ontario Security Guard license
• Valid Standard First Aid & CPR Level C
• Proof of 2 Doses for Covid-19

Why choose Paladin?

• Opportunities for training and professional development
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

Certification Requirements (All)

MOAB Training
Use of Force
Valid G Licence

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Franco Lopez

This is a Full-Time position, 1st Shift, Continental Rotation - 0900-2100 & 1100-2300.

Travel is not required

Number of Openings for this position: 1