Security Site Supervisor – Commercial and Retail Facility

UNAVAILABLE; Toronto; On-site; CAD 39,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training and development

Career advancement

Collaborative leadership team

Premier commercial retail environment

Job summary

Allied Universal is seeking a Security Site Manager - Commercial/Retail Facility in Downtown Toronto to lead a multi-property security team. The role demands strong leadership, exceptional communication, and a proven ability to deliver outstanding customer service in a fast-paced environment.

You will manage staffing, train personnel, and ensure compliance with safety policies while fostering client relationships and maintaining a welcoming environment for tenants and visitors.

Qualifications

• Minimum of 3 years of progressive supervisory or management experience in security.
• Experience leading teams in commercial or high-profile properties.
• Strong customer service and client relationship skills.

Responsibilities

• Provide day-to-day leadership and supervision of the security team.
• Develop, manage and maintain employee schedules.
• Coach, mentor and develop team members for continuous improvement.
• Conduct site inspections, audits and quality assurance reviews.
• Build relationships with client, contractors and stakeholders.
• Respond to incidents and emergencies with proper documentation.

Skills

Team leadership

Employee scheduling

Customer service

Communication skills

Microsoft Office

Security operations

Training & development

Education

Ontario Security Guard Licence

First Aid/CPR certification

Tools

Microsoft Word

Excel

PowerPoint

Scheduling software

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is seeking Security Site Manager - Commercial/Retail Facility in Downtown Toronto

Security Site Manager - Commercial/Retail Facility

Location: Downtown Toronto

Position:Full-Time

Pay Rate:$28.00-$29.50/hour

Schedule: 0800 -1600 Monday to Friday, with flexibility for additional hours

Overview:

Allied Universal is seekinga highly motivated and customer-focusedSecurity Site Manager - Commercial/Retail Facilityto join our team at a prestigiousmulti-commercialproperty in Downtown Toronto. This leadership role is ideal for ahighlyexperienced securitysupervisorwho thrives in a fast-paced, customer-centric environment and has a proven ability to lead, develop, and support a diverse team.

The successful candidate will be an effective leader with strong operational experience, exceptional communication skills, and a commitment to delivering outstanding customer service whilemaintaininga safe and welcoming environment for tenants, retailers, and visitors. If you are an experienced security leader who is passionate about developing people, building strong client relationships, and delivering exceptional service, we encourage you to apply.

Key Responsibilities:

• Provide day-to-day leadership and supervision of the security team.

• Develop, manage, andmaintainemployee schedules to ensureappropriate staffinglevels while meeting operational requirements.

• Foster positive employee relations through effective communication, conflict resolution, and performance management.

• Coach, mentor, and develop team members to promote continuous improvement, accountability, and professional growth.

• Conduct site inspections, audits, and quality assurance reviews to ensure compliance with company policies and client expectations.

• Build andmaintainstrong working relationships with the client, contractors, and other stakeholders.

• Respond to incidents, emergencies, and customer concerns while ensuringappropriate documentationand follow-up.

• Assistwith recruitment, onboarding, orientation, and ongoing training of security personnel.

• Complete incident reports, performance documentation, and operational reports accurately andin a timely manner.

• Ensure compliance with all health and safety policies, company procedures, and applicable legislation.

• Other duties as assigned

Essential Duties and Responsibilities:

• Emergency Management
• Operational Management
• Personnel Staffing
• Budget and Administration
• Fire, Health and Safety

Technical Skills:

• Knowledge of the duties and responsibilities of all direct and indirect reports;

• Understands property management and property security and life safety needs;

• Strong knowledge of Microsoft Word, Excel, PowerPoint, Google products;

• Knowledge and understanding of applicable federal,provincialand municipal legislation and regulationsin the area ofsecurity and life safety management; and

• Sound knowledge of industry techniques and emergent trends in security and life safety management.
• Budget and Administration:

Qualifications:

• Minimum of 3 years of progressive supervisory or management experience in the security industry, preferably in a commercial, corporate, or high-profile property environment.

• Demonstrated experience in employee scheduling and workforce management.

• Strong background in employee relations, coaching, mentoring, and performance management.

• Exceptional customer service and client relationship management skills.

• Excellent verbal and written communication abilities.

• Proven ability to lead by example while motivating and developing a high-performing team.

• Strong organizational and time management skills with the ability to prioritize multiple tasks.

• Proficiencywith Microsoft Office and scheduling or workforce management software.

• Valid Ontario Security GuardLicence.

• Valid First Aid/CPR.

Benefits:

• Competitive compensation

• Comprehensive training and ongoing professional development

• Opportunities for career advancement

• A collaborative and supportive leadership team

• The opportunity to work in a premier commercial retail environment where customer service and professionalism are paramount

Disclaimer:

As part of Allied Universal's standard hiring process, all candidates being considered for employment will be required to undergo a comprehensive background screening. This may include criminal background checks, employment verification, education verification, driver's abstract review, and professional reference checks.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.