Security Site Manager (Vancouver)

Guardteck; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading security firm in Vancouver is seeking a Site Security Manager to ensure high levels of service and compliance with contractual requirements. This full-time role requires a minimum of 5 years of managerial experience, the ability to lead a large security team, and relevant certifications. The successful candidate will be responsible for operational management, team leadership, and client interaction, with a focus on safety and customer service excellence.

Qualifications

• Minimum of 5 years of experience as a Security Manager leading a large Security team.
• Experience with integrated security systems (CCTV, Access, Intrusion).
• Ability to work independently and as a team player.
• Outstanding problem-solving skills and attention to detail.

Responsibilities

• Ensure all staff follow the company's standards, rules, and policies.
• Daily review of Incident Reports and Dispatch Log.
• Conduct meetings with the Account Manager regularly.
• Respond to after-hours emergencies.

Skills

CCTV

Advanced computer skills

Problem-solving skills

Team player

Confidentiality

Education

British Columbia Security License

OFA 2 Certification

AST Certification

Tools

Integrated security systems

Excel

Word

Outlook

Job description

Overview

Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that Everything and Everyone Matters Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our Safety Through Customer Service Excellence approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.

Our core belief is that security is not just a service but a commitment to our communities well‑being and prosperity. This ethos resonates in our inclusive and diverse work culture which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal‑opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles but to create a space that allows everyone irrespective of their background to express themselves and grow.

Job Skills / Requirements

The Site Manager position which reports to the Account Manager designated by Guardteck Operations is important in ensuring that the site is performing at a high level of Customer Service and following the sites contractual requirements. This position requires a high level of professionalism and the ability to act quickly during various incidents that happen on‑site.

Guardteck Security is hiring for a Site Security Manager in the Vancouver BC.

Job Responsibilities

Operational Management

• Ensure all staff assigned on‑site follow Guardtecks standards rules and policies.
• Daily review of all Incident Reports and the Daily Dispatch Log to ensure all pertinent information is captured and ensure proper Grammar is used.
• Email containing the Daily Dispatch Log and any Incident Reports to be sent out daily as per Guardteck SOP.
• Review the contract and ensure that the site is fully compliant with all pre‑requisite and site‑required training for all staff working on‑site.
• Follow up with the Guardteck Operations Team to ensure all required training that is outstanding is being actioned.
• Review and approve any expense reports, pay discrepancies and recruitment tickets in Zendesk.
• Conduct a meeting with the Guardteck Account Manager at least once every two weeks and ensure that the meeting minutes are tabulated and shared with the Account Manager.
• Monthly Scorecard completion to provide the Account Management Team with an Operational Update on the sites performance.
• Ensure KPIs are being followed and any exceptions should be reported to the Account Management Team.
• Respond to any after‑hours emergencies to support Site Staff as well as ensure information is being disseminated to the proper channels based on the incident that is occurring.

Team Leadership & Mentoring

• Coaching and Development of the sites Security Leadership Team.
• Developing and implementing robust security strategies and policies to protect the companys assets employees and facilities.
• Conduct bi‑yearly and yearly Employee Performance Reviews on all staff assigned on‑site.
• Coordinate and Execution of random tabletop exercises such as Fire Drills and Active Threat Situations (Active Shooter Subject with a Weapon Bomb Threats).
• Conduct a meeting with all Shift Supervisors and the Site Security Management Team at least once a month and have the meeting minutes tabulated and sent to the Guardteck Operations Team.
• The Site Supervisory Team shall select an employee to be the Employee of the Month.

Client Interaction

• Conduct random security threat assessments of the property and liaise with the Guardteck Account Manager and the Sites Property Management Team to assist with possible ways to increase the level of Security and the efficiency of the Security Program.
• Maintaining and updating emergency response plans ensuring all employees know their roles and responsibilities as well as relaying information requiring updating to the Client to ensure the Response Plans are updated throughout the property.
• Conduct a meeting with the Site Property Management at least twice per month and ensure that the meeting minutes are tabulated and sent to the Guardteck Operations Team.
• Checking in with the Site Property Management Team at least once per day and conduct random site walkthroughs with the Property Management Team.
• Responding and actioning of any Client requests made via email or telephone in a timely and efficient manner.

Knowledge Skills and Abilities

• Minimum of 5 years of experience as Security Manager leading a large Security team.
• Experience with integrated security systems (CCTV Access Intrusion).
• Advanced computer skills (Excel Word Outlook).
• Ability to work independently and as a team player.
• Outstanding problem‑solving skills attention to detail and awareness of Guardtecks business environment and relationships.
• Ability to always maintain confidentiality and discretion.
• Minimum OFA 2 Certification or willingness to attain the certification.
• AST Certification or the willingness to attain the certification.

Certification Requirements (All)

• British Columbia Security License
• OFA 2 Certification
• AST (After 4 Months of Joining).

This is a Full‑Time position.

Required Experience

Manager

Key Skills

CCTV, SQL, Compliance, Clearance, Facility, Security Requirements, Agile, Security Systems, Access Control, Security Procedures, Information Security, Risk Assessments, Security managements, Physical Security, Site Environment

Employment Type: Full‑Time

Experience: years

Vacancy: 1