Security Site Manager - Avalon Mall

Commissionaires; San Juan de Terranova; On-site; CAD 80,000 - 100,000; Full time

Job summary

A security services provider in Newfoundland and Labrador is seeking a Site Manager for Avalon Mall. The role involves managing daily security operations, overseeing staff training, and maintaining relationships with clients and emergency services. Candidates should have supervisory experience, preferably in security, and must hold a valid driver's license. A proven ability to react calmly in crises and effective communication skills are essential. This position offers competitive pay and professional development opportunities.

Benefits

Higher-than-industry pay rates

Health & drug benefits for eligible employees

Free uniforms and equipment

High-quality, formal, and on-job training

Advancement opportunities within a large, national organization

Qualifications

• 1-2 years experience in a supervisory or management role.
• Prior security experience an asset.
• Police Certificate of Conduct required.
• Must have valid Driver’s License.

Responsibilities

• Manage daily security operations at Avalon Mall.
• Oversee payroll and scheduling.
• Train and motivate security staff.
• Maintain positive relationships with clients and law enforcement.
• Prepare incident reports and update security protocols.

Skills

Mental alertness

Physical fitness

Effective communication

Attention to detail

Education

Post secondary in a Police Studies Program

Job description

Commissionaires’ NL provides security services at the Avalon Mall. Avalon Mall has been Newfoundland and Labrador’s premier shopping and entertainment destination for over 50 years. We are currently seeking a Site Manager to manage the daily security operations of the site. Site operations will require the Site Manager to work during peak day and times including a rotation of weekends and evenings.

WHO WE ARE

Commissionaires NL is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well‑being of Newfoundland & Labrador.

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought‑after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Newfoundland & Labrador.

THE BENEFITS

• Higher‑than‑industry pay rates
• Health & drug benefits for eligible employees
• Free uniforms and equipment
• High‑quality, formal, and on‑job training
• Advancement opportunities within a large, national organization

DUTIES AND RESPONSIBILITIES

• Constant liaison and collaboration with the client to achieve security goals
• Oversee & submit payroll including scheduling within contract budget, and allocating guards as required
• Manage and train Commissionaires staff including motivating, directing, and evaluating all direct reports through formal & informal feedback discussions, performance management and performance reviews
• Keep up to date on personnel files; noting expiry dates on First Aid and other training
• Prepare incident reports and documentation for the client
• Update Post Orders annually, in consultation with the client. Oversee the management and execution of site security protocols and post orders
• Review daily briefs for accuracy, consistency and address any gaps as needed
• Complete regular walking patrols and inspections of site
• Develop and maintain a positive professional relationship with tenants, customers, emergency services, and law enforcement agencies as they relate to the site
• Participation in security education & awareness activities
• Ensure the site team follows security and privacy laws and standards
• Be available after hours to provide support to staff if needed
• Monitoring and operation of camera systems. Review and report on maintenance issues for CCTV systems, guard tour systems and other security equipment

WHO WE’RE SEEKING

ELIGIBILITY REQUIREMENTS

• 1-2 years experience in a supervisory or management role
• Prior security experience an asset
• Post secondary in a Police Studies Program an asset
• Be professional & Reliable
• Police Certificate of Conduct
• Be able to communicate effectively in English
• Must have valid Driver’s License

QUALIFICATIONS & SKILLS

The selected candidate will be a professional and detail driven individual with a strong work ethic and “can do” attitude. Both physical and mental fitness is required. This often involves working in all types of environment conditions at varying times throughout the day or night.

Key qualifications and skills to be successful include but are not limited to:

• Mental alertness with ability to:
  • React calmly, quickly, and appropriately in any crisis
  • Concentrate and remain alert for up to 8 hours
  • Communicate observed characteristics/behaviours
  • Demonstrate problem‑solving and sound judgement
• Physical fitness with ability to:
  • Carry out foot patrols and walk up/downstairs.
• Communicate clearly, concisely, professionally and utilize active listening
• Superior attention to detail with very good verbal communication skills
• Must be able to work alone if required

READY TO JOIN US?

Commissionaires NL is an equal opportunity employer. We encourage applicants from equity seeking communities to self‑identify.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.

APPLY NOW

All job applicants must be residents of Canada.