Security Services Analyst – 24/7 Managed Support

CO1048 Forsythe Technology Canada, Inc.; Mississauga; On-site; CAD 51,000 - 69,000; Full time

Job summary

CDW is seeking an Analyst – Managed Security Services to deliver first-level technical client support across Network, Information, and Endpoint Security disciplines. You will work in a 24x7 environment, monitor security requests, and escalate as needed, while updating knowledge bases and applying Trusted Advisor techniques.

The role emphasizes developing technical expertise through training, certifications, and hands-on experiences in enterprise IT infrastructure.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a Technology related field is required.
• 4 years of IT experience, including 1 year in security/support roles.
• Beginner level certifications in Managed Security Services (e.g., Check Point, Cisco, Palo Alto, Fortinet) are a plus.

Responsibilities

• Provide 24x7 first-level security support and monitor requests under SLA.
• Escalate complex issues to senior team members and maintain knowledge base.
• Engage in ongoing training and certification activities to expand expertise.
• Maintain professional communication with clients during incidents and reporting.

Skills

Verbal communication

Written communication

Team collaboration

Problem solving

Education

Bachelor's degree in Engineering / Computer Science / Technology related field

Tools

Check Point CCSA

Cisco CCNA-Security

Palo Alto PCNSE

Fortinet NSE4/FCP

Job description

CDW is seeking an Analyst – Managed Security Services to deliver first-level technical client support across Network, Information, and Endpoint Security disciplines. You will work in a 24x7 environment, monitor security requests, and escalate as needed, while updating knowledge bases and applying Trusted Advisor techniques.

The role emphasizes developing technical expertise through training, certifications, and hands-on experiences in enterprise IT infrastructure.