Security Operations Centre (SOC) Administrator - Metro (Paladin Security Group)

Paladin Security; San Juan de Terranova; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading security firm is seeking a Security Operations Centre Administrator to manage access control databases and support operational activities. The ideal candidate has strong IT skills, excellent communication abilities, and a high school diploma or equivalent. This full-time position offers opportunities for career advancement in a diverse and inclusive environment.

Benefits

Medical Insurance

Dental Insurance

Qualifications

• 0-1 year experience in IT or related field.
• Exceptional IT skills with hardware and software.
• Communication skills for diverse audiences.

Responsibilities

• Maintain and audit access control databases.
• Manage phone calls and correspondence.
• Support operational response activities.

Skills

IT base skills

Communication skills

Complex problem-solving skills

Education

High School Diploma/GED

Post-secondary diploma/certificate in Computer Science

Tools

MS Office 365

Excel

PowerPoint

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Responsibilities

As a Security Operations Centre Administrator, the successful candidate will abide by the confidentiality of both NLHS and Paladin Security Group. The Administrator should be able to work effectively with minimal supervision and in a team environment to accomplish organizational goals. There is an emphasis on having strong customer relations, interpersonal communication, both verbal and written communication skills and to be flexible in dealing with changing priorities and short deadlines. The admin is responsible for a series of tasks including but not limited to:

• Maintaining, auditing and producing reports on the current state of the, C*Cure 9000, Axiom V, P2000 and other access control databases.
• Contribute to the creation and continual improvement of SOC Operation and ID access and Video Surveillance System best practices, and processes.
• Manage phone calls and correspondence (e-mails) regarding the photo ID/access control program and escalate as necessary
• Maintain, audit, and produce reports on current state of the ID and Card Access systems and access control database
• Complete detailed video review reports for approved video reviews
• Support operational response and investigative activities.
• Actioning approved application forms for initial issue of photo identification cards to new employee(s), vendors, and other entities.
• Completing all approved requests for re-issue of ID Access Cards, lost, stolen, misplaced and the prompt deactivation of identification cards including urgent requests.
• Acting on all approved requests for removal and/or complete amendments to access level permissions on specific database.
• Cataloguing the inventory of new access cards available for issue or replacement as required.
• Alarm monitoring and notification.
• SOC inventory management
• Working closely with NLHS staff maintaining a high level of ethics, privacy, and confidentiality.
• Ensuring proper documentation is completed and provincial processes/guidelines are adhered to
• Other duties as required

Qualifications

• Entry level; minimum 0-1 year experience
• Exceptional IT base skills (Hardware, Software, Server settings, One Drive, MS Office 365, Excel, PowerPoint)
• Post-secondary diploma/certificate in a Computer Science discipline, or equivalent experience. Business or Office Administration diploma/certificate would be an asset
• Healthcare Security experience and working knowledge of CPTED is considered an asset
• Communication: displays confidence and articulates a clear message when interacting with diverse audiences utilizing excellent verbal and written communication skills
• Complex problem-solving skills

Education and Certification

Education Requirements (All): High School Diploma/GED

Certification Requirements (All): Standard First Aid, CPR Level C
Code of Conduct
Vulnerable Sector Check

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance

This job reports to the Supervisor / Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

Travel is not required

Number of Openings for this position: 2