Security Operations Centre Operator - UHN & West Park Healthcare

Classet; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security services company is looking for a Security Operations Centre Operator in Toronto. This key role includes monitoring healthcare command systems and ensuring the safety of operations. The ideal candidate has a valid Ontario Security Guard License and experience in a dispatch centre, with proficiency in English. The position offers competitive pay and opportunities for career growth.

Benefits

Paid Time Off

Health & Dental Coverage

Overtime Pay

On-the-Job Training

Career growth and advancement opportunities

Qualifications

• Valid Ontario Security Guard License is required.
• Proof of double COVID-19 vaccination is mandatory.
• First Aid & CPR – Level C (WSIB Approved) certification is necessary.

Responsibilities

• Oversee daily security operations and support staff deployment.
• Operate command centre systems, including CCTV and access control.
• Serve as the primary dispatcher for incidents in real time.
• Conduct emergency announcements and assist with crisis coordination.

Skills

Proficient in English (oral and written)

Experience working in a command or dispatch centre

Valid Ontario Security Guard License

Job description

Paladin Security is Hiring a Security Operations Centre Operator!

Location: Toronto, ON
Pay Rate: $23.98/hour
Employment Type: Full-Time

About the Role

Paladin Security is seeking a skilled and professional Security Operations Centre (SOC) Operator to support the University Health Network and West Park Healthcare facilities in Toronto. This critical role involves monitoring healthcare command centre systems, coordinating emergency responses, and ensuring the safety and efficiency of operations.

As the SOC Operator, you will act as the central communication point for the site—responsible for surveillance monitoring, access control, and dispatching responses to incidents across the hospital network.

Responsibilities

• Oversee daily security operations and support staff deployment.
• Operate command centre systems, including CCTV, access control, and fire/life safety systems.
• Serve as the primary dispatcher and respond to incidents in real time.
• Conduct emergency overhead announcements and assist with crisis coordination.
• Handle visitor management, ID/access card distribution, and Lost & Found procedures.
• Maintain detailed incident reports and daily logs.
• Collaborate closely with security supervisors, site coordinators, and hospital administration.
• Provide professional communication and support to clients, visitors, and team members.

Must-Have Qualifications

• Valid Ontario Security Guard License
• Proficient in English (oral and written)
• Proof of double COVID-19 vaccination
• Valid Immunization Record (MMR, Varicella, TB tests 1 & 2)
• First Aid & CPR – Level C (WSIB Approved)
• Experience working in a command or dispatch centre
• Legally authorized to work in Canada

Nice-to-Have

• Previous healthcare security experience

• Paid Time Off
• Health & Dental Coverage
• Overtime Pay
• On-the-Job Training
• Career growth and advancement opportunities